Post on 23-Dec-2015
الثالثاء2015مارس 24
British Airways could face claims of up
to £90,000 as passengers seek
compensation over flight that returned to
Heathrow due to 'smelly poo in the toilet'
British Airways could be facing a compensation payout of up
to £90,000 following a pungent smell that forced one of its
flights to return to Heathrow Airport.
The BA flight to Dubai returned to London due to a foul odour
emanating from an overflowing toilet, and three passengers
have since filed claims for compensation due to the travel
disruption.
They argue they are entitled to hundreds of pounds each after
cabin crew were unable to fix the problem and the flight turned
around near Brussels.
http://www.dailymail.co.uk
(CONTINUE)
Passengers were initially told that they would board
another flight in three hours, but it turned into a 15-
hour delay.
Flights.com4ClaimThree passengers have contacted
to seek up to €600 each (£450) in compensation, the
maximum allowed for a delay of more than four hours
when travelling over 2,200 miles as stipulated by EU
rules.
If all 200 passengers on board the flight were to claim,
BA could be forced into paying out up to£90,000.
One claimant is Hertsmere councillor Abhishek
Sachdev, who was travelling to Dubai with his
pregnant wife and two-year-old daughter.
At the time he took to Twitter to explain how a 'smelly
poo in the toilet' had forced the plane to turn back and
land at Heathrow.
http://www.dailymail.co.uk
(CONTINUE) Speaking to MailOnline Travel Mr Sachdev, a Tory councillor, said: 'We
had booked a night flight to allow my two-and-and-half-year-old
daughter to sleep.
'Initially we were told that the delay would be three hours until another
flight. When we landed, the pilot said it would be a 15-hour delay, until
1pm the next day.
'This meant we lost a whole day of our holiday, and that we also had the
stress of travelling on a daytime flight with our toddler daughter.'
Mr Sachdev decided to lodge a claim with Claim4Flights.com after being
unimpressed with how BA officials dealt with the situation.
'At the baggage collection area, we were told by some BA staff to queue
for information. After 15 minutes in that queue, we were then told there
was no need to do so, and were given a leaflet,' he added.
'This leaflet simply said BA apologised for the technical fault, even
though the pilot was clear that there was no technical fault.
'We then had to wait 25 minutes to get our accommodation and food
voucher. About five or six staff were trying to print these for us but
couldn't because of system problems they said.
'This was now midnight and we had pleaded with them to hurry up but it
still took a long time to resolve. Then we got to the hotel, and had to
wait another 25 minutes to check in.'
A British Airways spokesperson told MailOnline Travel at the time that
they were 'sorry for the discomfort' of the passengers.
David Williams, director for Claim4Flights.com told MailOnline Travel:
'We are exploring the circumstances against the Regulation 261/2004
set by the European Parliament which dictates when passengers are
entitled to claim compensation for delayed or cancelled flights.
'If the circumstances are such that the delay to the flight was within the
control of British Airways then each passenger on the flight could be
entitled up to €600 compensation, assuming there were 200 passengers
on the flight then this could cost British Airways €120,000 in
compensation.'
British Airways have told MailOnline Travel that they 'will assess any
claims and respond accordingly'.
http://www.dailymail.co.uk
Qatar Airways flights to Zanzibar from July 1
Qatar Airways has announced that it will launch flights to Zanzibar, the airline’s
third gateway in Tanzania after Dar es Salaam and Kilimanjaro, from July 1.
The new five-times-a-week flight to Zanzibar will operate via Kilimanjaro. The
Kilimanjaro flights that are currently served by Qatar Airways via Dar es Salaam
will be made non-stop from Doha to Kilimanjaro, also from July 1, with return
flights from Kilimanjaro to Doha served via Zanzibar.
The new destination, Zanzibar, and the launch of direct flights to Kilimanjaro will
add even more options for passengers when travelling to any of the more than
140 destinations served by Qatar Airways, according to a statement. Similarly,
passengers from the Middle East, Asia Pacific and Europe can now take
advantage of connections to these Tanzanian cities via Doha’s hub, Hamad
International Airport.
The mystic spice island of Zanzibar in the Indian Ocean will take the total number
of destinations in the airline’s African network to 20 cities. The new destination
makes a perfect island holiday spot for leisure travellers with its white sandy
beaches, abundant wildlife, rich culture and long history, the statement adds.
“The announcement of new services to Zanzibar reflects our commitment to
connect diverse cities via our Doha hub and offer our passengers an extensive
range of exciting global destinations. As our 20th gateway in Africa, Zanzibar will
strengthen our presence as one of the biggest airlines flying to the African
continent,” said Qatar Airways Group chief executive Akbar al-Baker.
Qatar Airways’ African expansion in the past weeks has included the
announcement of a new destination, Durban, and an increase in flights to
Johannesburg, which will launch on December 17, as well as an increase in
frequency to Cape Town from October 1 this year.
Qatar Airways has been operating in Tanzania ever since the airline launched
flights to Dar es Salaam in 2007. The Tanzanian operation was expanded in 2012
when the airline launched flights to Kilimanjaro.
“I would like to thank the Tanzanian government for supporting our newest route
to Zanzibar. The exposure of Zanzibar to the world through Qatar Airways’ global
network will enable Tanzania to attract even more tourists and businesses alike,”
added al-Baker.
The Doha-Kilimanjaro-Zanzibar route will be operated with an Airbus A320
aircraft in a two-class configuration of 12 seats in business class and 132 in
economy.
http://www.gulf-times.com/
Customers Say American
Airlines Ignores Its Own Refund
Policies
Does a major airline ignore its own policies when it comes to
handling the refund requests of passengers whose family
members have died?
An NBC5 Investigates report last month prompted a flurry of
complaints from our viewers that raise questions about
American Airlines and how it treats the sensitive issues
surrounding death and previously purchased airline tickets.
Man Found Dead on CTA Train
Sharon Parcell said American Airlines ignored her repeated
attempts to get a refund after her father-in-law Donald Parcell
died last fall. The Des Plaines family had planned to go to Puerto
Rico later this month – a trip meticulously planned by
"Grandpa" Donald Parcell. When he passed away, Sharon said
she sent the required death certificate. Months later, she said
American Airlines continued to disregard her repeated requests
for the refund outlined in its guidelines.
"I’ve mailed it at least three times and faxed it once," Sharon
Parcell said. "I think I’ve called probably nine or 10 times, and I
even asked [if there was] someone else I can talk to."
Mother Nature Dumps Spring Snow on Chicago Area
It’s a timeline that is familiar to Cliff Boggs.
"You can’t talk to a live person when you need a refund," Boggs
complained.
http://www.nbcchicago.com
(CONTINUE) Woman Stabbed to Death Inside Hospital Room
His dad, Walter, died last November, right before a trip Cliff Boggs had
outlined on the booked to go see him in Tennessee. It's a situation
as a permissible reason for a refund, but American Airlines website
Boggs said he continues to wait for a refund months after submitting
the death certificate.
"I can't believe that for the thousands and thousands and thousands of
dollars that I've spent over the years flying American, that you know,
the one time that I need sympathy, empathy and action, I can't get
anything," Boggs said.
Pa. University Dismisses Player for Vulgar Mo'ne Tweet
Parcell and Boggs are among the viewers who reached out to NBC 5
.a report about the Cantrell family of St. CharlesInvestigates after
The Cantrells contacted American Airlines and after the sudden death
of 9-year-old ”Scout." After submitting a copy of Scout’s death
certificate and obituary, the family was told it could not get a refund for
her unused ticket. In a letter, American Airlines said it could not "offer a
refund, issue a travel voucher or transfer the ticket to another person."
Nanci Koschman Files Appeal to Resurrect Lawsuit
But after our report aired on television and was widely shared on the
Internet, the airline acknowledged it should have handled the request
reached out to the family via telephone to with more sensitivity and
.apologize and complete the refund
Five months after first privately asking for the refund, the Cantrells
said they are satisfied with the final outcome, but remain hopeful no
other family has to endure the same treatment by American.
Is there a pattern here? By Monday evening, a spokesperson for
American had not responded to a request for comment.
Boggs ultimately received an email indicating his long-awaited refund
had been processed after NBC 5 Investigates posed questions. Parcell
was still waiting for hers as of Monday evening.
http://www.nbcchicago.com
Aviation industry’s role in economy highlighted
A Carrickfergus audience has heard of the important
contribution made by the aviation industry to the Northern
Ireland economy.
It was highlighted by Guy Warner, aviation historian and
author, during an address as guest speaker at Carrickfergus
Rotary Club.
In his talk, Mr Warner traced the development of aircraft
manufacturing in the province from the early pioneering
initiatives of Joseph Cordner, Lilian Bland and a young Harry
Ferguson through the twentieth century to the present day.
With a series of photographic illustrations featuring aircraft
from military and civil backgrounds, Rotarians enjoyed a
chronological look at how a successful aircraft and aerospace
industry developed, survived and managed to thrive locally
through periods of war and peace.
With Mr Warner’s extensive knowledge and comprehensive
collection of illustrations, he covered fascinating research
designs, jet and missile developments and successful
transport and passenger aeroplanes.
He concluded by emphasising the importance of the research,
development, technical and manufacturing skills of the
Northern Ireland aviation industry workforce and their
contribution to Bombardier Aerospace and the Northern
Ireland economy.
On behalf of Sam Crowe, president and all the club members,
Rotarian Colin de Fleury thanked Guy and congratulated him
on an excellent presentation.
http://www.carrickfergustimes.co.uk
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