Post on 25-Jun-2015
Supporting Business Registration Reform Through Technology
Guidance and Resources for Bank and IFC TTLs
Dobromir ChristowWorld Bank Group
THE WORLD BANKWorld Bank GroupMultilateral Investment Guarantee Agency
Presentation Topics
1. How does ICT contribute to the effectiveness of Business Registries and other reform?
2. WBG capabilities and experience in Registry Automation
3. Development path for registry automation
4. Overview of Task Managers Toolkit for Designing and Implementing ICT Project Components
5. Where to source the technology
6. Legal and security considerations
7. Considerations in implementing registry systems
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THE WORLD BANKWorld Bank GroupMultilateral Investment Guarantee Agency
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How does ICT Contribute to the Effectiveness of Business Registries and other reforms?
Reduces the costs and time required to register a business, particularly for entrepreneurs located away from the registry’s location;
Decreases traffic in the Registry’s customer service area -- if they can see their application status or name clearance online;
Mitigates opportunities for corruption by disintermediating staff from direct client contact – and reduces the need for “registry intermediaries” who increase the costs to business
Improves processing efficiency and minimizes costs to the government – also increases management oversight of the registration workflow;
Enables the business registry to provide information to credit information firms and financial intermediaries – a central registry function;
Provides government with an important tool for ensuring regulatory and tax compliance, by linking company information with tax registry, customs, VAT, licensing, etc.
THE WORLD BANKWorld Bank GroupMultilateral Investment Guarantee Agency
Many company registries supported by Bank projects in late 1990’s and early 2000’s, particularly in East and SE Europe (e.g., Serbia, Macedonia)
IFC interventions began in mid-2000’s and have taken several forms
Direct support to client (Bangladesh, Tonga, Caribbean Islands)
Support/supervision of client-managed efforts undertaken with funds from other donors (e.g., Liberia, Rwanda)
Support for PPP’s (Colombia)
CIC Registry Automation Toolkit for TTL’s rolled out in 2010, and updated in 2011; also addressed in BR Outsourcing publication
Joint DB/CIC survey of ICT projects and In Practice Note completed in 2011
Overview of WBG Support to Business Registry Automation
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THE WORLD BANKWorld Bank GroupMultilateral Investment Guarantee Agency
Advice on legal, regulatory and process reforms
Assessment of client ICT capacity and assistance in identifying alternatives to address deficiencies (e.g., PPPs, eGovernment)
Development of sustainable business model for the Registry
Development of ICT strategy, from back office automation and records digitization through to virtual OSS
Identification of business and functionality requirements for registry application and development of RFP; support for vendor supervision and acceptance testing
Assistance in identifying funding alternatives (e.g., IFC, WB lending operations, ICF, other donors, eGovernment program)
Capacity building for staff and management, including M&E systems
Range of WBG Services to Support Registry Automation
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THE WORLD BANKWorld Bank GroupMultilateral Investment Guarantee Agency
Development Path for eRegistry
Phase 1• Reform manual processes as well as governing laws and regulations in
order to streamline registration
Phase 2
• Introduce technology to automate back office operations, as a precursor to moving online
• Digitize historical records
Phase 3• Implement online registration and payment• Integrate with other eGovernment applications
Phase 4• Develop mechanisms for disseminating selected company information to
credit information agencies and financial intermediaries
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THE WORLD BANKWorld Bank GroupMultilateral Investment Guarantee Agency
July 6, 2010 Issues for discussion
How business registration reform fits into the larger eGovernment framework
Services to Citizens, Businesses, Government
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Reg
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Bus
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Tax
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Standards and Enterprise Architecture (SOA)
Trad
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e-P
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e-Security
Shared Infrastructure, Services / Interoperability
Strategy, Policies, Laws, Regulations, Institutions, Knowledge
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TWICT
TWICT, PREM, FPD/CIC/IFC AS
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THE WORLD BANKWorld Bank GroupMultilateral Investment Guarantee Agency
CIC’s New Task Manager’s Toolkit
Developed for non-ICT World Bank Group staff and other practitioners with a basic understanding of ICT in the context of G2B ( Registry) software application.
Provides a general overview of best practice principles for implementing sustainable IT solutions,
technical and business requirements,
underlying technology infrastructure
important ICT components & major consideration for solution design– Technology Platform– Security– Service Delivery Model
Objective is to produce a Project Plan and TOR
THE WORLD BANKWorld Bank GroupMultilateral Investment Guarantee Agency
MODEL REGISTRY SYSTEM ICT ROADMAP
ICT Capacity Assessment Questionnaire Part 2: Detailed
Level
MODULE 6:DEVELOPMENT AND IMPLEMENTATION
MODULE 5: REGISTRY FEASIBILITY STUDY
MODULE 4: REGISTRY APPLICATION AND ICT GAP ANALYSIS
MODULE 3: DETAILED ICT CAPACITY READINESS ASSESSMENT
MODULE 2: BUSINESS FUNCTIONAL REQUIREMENTS ASSESSMENT BR Checklist Collateral
Checklist Bus. Licensing
Checklist
MODULE 1: REGISTRY REFORM DIAGNOSTIC AND ASSESSMENT
Initial ICT Readiness
Assessment
Institutional Analysis
Legal Review
Desired System Report
Current Registry
Application
ICT Landscape
FS Report/Business Plan
TOR
Use ICT Capacity Assessment
Questionnaire Part 1: High Level
Recom-mendations
Report
INPUTS OUTPUTS
THE WORLD BANKWorld Bank GroupMultilateral Investment Guarantee Agency
There is now a range of package and semi-package solutions available, depending on client needs and sophistication
Locally developed solutions are also an option, as long as client and developer are exposed to international best practice
Software costs are now more reasonable, but overall program costs can still run up to US$ 2 million in a mid-sized country, including legal and process reforms, back office automation, digitization of records and deployment of interactive web interface over time.
CIC Toolkit can support:
Assessment of client ICT capacity
Identification of information and functionality requirements
Development of RFP and vendor supervision
Considerations for TTLs Managing Registry Automation Projects
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THE WORLD BANKWorld Bank GroupMultilateral Investment Guarantee Agency
Maintaining an online business registry is expensive, so TTLs need to have a strategy which assures continued operation after WBG exit
TTL should help client develop sustainable business model for the Registry, which should address:
Ongoing technical management of the web site, through support from eGovernment program or a PPP, if necessary
Potential revenue sources from selling company information products
Cost efficiencies and revenue enhancement through consolidation of registries, preferably within a self-funding agency (e.g., Macedonia, Serbia)
Importance of Sustainability
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THE WORLD BANKWorld Bank GroupMultilateral Investment Guarantee Agency
1. Complete BR legal and regulatory reforms first – also address e-transaction legal framework if possible
2. Critically assess client ICT capacity, both staff and infrastructure –look for support alternatives if necessary
3. Fully document the business and functionality requirements in the RFP: Ambiguity = increased vendor cost proposals
4. Identify and build data linkages with other government agencies –to simply overall business entry process and improve regulatory oversight
5. Leverage technology platform to realize new revenue streams –both through information sales and registry consolidation
6. Address change management and communication in the implementation plan – to bring all the stakeholders on board
Key Considerations in Project Implementation
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THE WORLD BANKWorld Bank GroupMultilateral Investment Guarantee Agency
Legal and Security Issues to Address in Moving Online Choosing the nature and scope of data to be made public;
Defining the degree of privacy and treatment of non-public information retained by the registry;
Ensuring the legal validity of electronic documents and electronic signatures;
Enabling online payments of registry charges;
Ensuring the e-Registry’s data integrity and safeguarding the database;
Protecting the e-Registry from cyber-crime; and
Ensuring the legal interoperability of the e-Registry with other government databases
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THE WORLD BANKWorld Bank GroupMultilateral Investment Guarantee Agency
ICT Tookit ( Checklist, Reference Guide and Model TORs) at ICT team space:
http://ifcsp.ifc.org/icas/ICT/default.aspx
Also new ICT knowledge sharing space on on iCollaboratehttps://ifcicollaborate.ifc.org/community/technology_enabled_investment_climate_reform
In Practice Note on Registry Automationhttps://ifcicollaborate.ifc.org/community/technology_enable_investment_climate_reform
Investment Climate GP ICT Team:John Wille – jwille@worldbank.orgNuma de Magalhaes -- Ndemagalhaes@worldbank.org Markus Kimani – mkimani@ifc.org
ICT Toolkit and Support Team
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