2014 STRATEGIC PRIORITIES MID YEAR UPDATE

CUSTOMER SERVICE EXCELLENCE ADVANCING THE CITY’S WORKFORCE DEVELOPMENT STRATEGY

BUILDING A HIGH PERFORMANCE ORGANIZATION

EFFECTIVE STEWARDSHIP

• EstablishedaDivisionalAdvisoryCommitteestructure�w FirstmeetingoftheHealth&SocialSupportsSub

CommitteeinJune2014• Establishedabusinesscontinuityplanto

ensureseamlesscustomerserviceduringSAMSimplementation

• AdvancingClusterAserviceintegrationobjectivew Inter-divisionalvisioningsessioncompleted

June2014• ConductedHousingStabilizationFund(HSF)public

consultations• LaunchedtheHSF/ODSPapplicationpilotatthe

ApplicationCentre• AutomatedEOSreports• EstablishedaformalAmericanSignLanguage

(ASL)protocol• IncreasedthenumberofFrenchLanguage

caseloads• ConductedaCustomerServiceStandardssurvey

• EstablishedanewpurchaseofemploymentservicesprogramdesignwLaunchedapurchaseofemploymentservicesRFP

wRFPvendorbriefingcompleted• SkillsGappresentationatEconomic

DevelopmentCommitteeinApril• Receivedcouncilapprovalto

establishaWorkforceDevelopmentLeadershipTable

• EstablishednewmandatefortheCity’sWorkforceDevelopmentSteeringCommittee

• EstablishednewmandatefortheMinistryofTraining,Colleges&Universities/MinistryofCitizenship&ImmigrationEmploymentSteeringCommittee

• LaunchedthenewWorkonewebsite

• 2014BudgetapprovedwEstablishedandcommunicated

10keymarqueemetrics

• ImplementednewDecisionReviewCommitteeprocess

• Implemented2015BudgetPlanningCycle

• ImplementedPCardprogram(replacingpettycash)

• Implementedautomatedpaymentsolutions(debitcard)tomodernizerecoveryofoverpayments

EVENTS & WORKSHOPS

34,714

$12.7 M

$10.2 M

$2.5 M

12,678 HSF APPLICATIONS FOR OW CLIENTS

4,182 HSF APPLICATIONS FOR ODSP CLIENTS

WELCOME POLICY APPLICATIONS

HOUSING STABILIZATION FUND TOTAL APPLICATIONS = 16,860

88.5 %

8 .5%

3 %

DIRECT BANK DEPOSITCITY SERVICES BENEFIT CARD

CHEQUES

27,702OW APPLICATIONS TAKEN

120,330

2,621

EMPLOYMENT CENTRE VISITS

WORKSHOPS DELIVERED

• Completedanalysisofstaffsurveyandcommunicatedresults

• Phase1ofdivisionalrealignmentcompleted(5districtsto4)

• LaunchedtheHumanResources,Talent&SuccessionManagementPlan

• Increasedfocusonstaffengagement.GeneralManager:wConducted7officevisitsand4stafffocusgroups

wHeld4supervisorysessionswithover220supervisorystaffattending

wEstablishedmonthlymanagementteleconferences

• 2,500CitystaffreceivedSAMStraining• Over2,000staffcompleted

mandatoryHealth&Safetye-learning

LEFT OW DUE TO EMPLOYMENT

11,189

January 1 to June 30

NUMBER OF OW CLIENTS PLACED IN JOBS

12,341ThetotalnumberofOWclientswhobeginworkwhileonOW.TheseincludethosewhoexitOWforemploymentorwhostartajobbutremainonOWinthecurrentyear.

SOCIAL ASSISTANCE RESPONSE TIME TO CLIENT ELIGIBILITY

5.9 DAYSTheaverageresponsetimefromthepointatwhichaclientcontactsTESStoinitiateanOWapplicationtothetimeaneligibilitydecisionisreached.

NUMBER OF INDIVIDUALS PARTICIPATING IN AN EMPLOYMENT RELATED ACTIVITY

77,831ThenumberofOWparticipantswhoare18orolderwithanongoingParticipationagreementinanemploymentrelatedmainactivity(suchaseducation,training,pre-employment,jobsearch,workplacement,selfemploymentdevelopmentprogram,IIN,JIP).

TOTAL NUMBER OF EMPLOYER PARTNERSHIPS

544Thecumulativenumberofemployersparticipating

inarangeofWorkOneemploymentserviceinitiatives(e.g.recruitmentstrategies,City

revitalizationinitiatives,sectorandinfrastructuredevelopmentprojects)withtheCity.

TOTAL NUMBER OF JOBS MADE AVAILABLE THROUGH EMPLOYER PARTNERSHIPS

1,771Thecumulativenumberofjobopportunities(includesbothCityofToronto,communitybasedandprivatesector)madeavailabletoindividuals(includesOW,ODSPandresidents)throughWorkOneemployerpartnershipsoremploymentserviceinitiatives.

AVERAGE TESS CASES WITH EMPLOYMENT INCOME

9.9%ThemonthlyaverageofOWclientswhodeclare

earningsfromemployment.

AVERAGE MONTHLY CASES SERVED

93,645Theaveragemonthlynumberoffamiliesandindividualswhoapplyfororreceivefinancial

benefits.

PERCENTAGE OF CASES WHO EXIT FOR EMPLOYMENT AND RETURN

6.8%ThepercentageofOWparticipantswhoreturntoOWinthecurrentmonthbutexitedOWdueto

employmentinthepast2years.

NUMBER OF SINGLE PARENT FAMILIES RECEIVING SUPPORT PAYMENTS

3,399Thenumberofsingleparentfamiliesreceivingsupportpayments.

TOTAL AMOUNT OF BENEFITS PAID

$465.5MTotalcumulativefinancialbenefitspaidtoOWrecipients(yeartodate).