2014StategicPriorities
2
2014 STRATEGIC PRIORITIES MID YEAR UPDATE CUSTOMER SERVICE EXCELLENCE ADVANCING THE CITY’S WORKFORCE DEVELOPMENT STRATEGY BUILDING A HIGH PERFORMANCE ORGANIZATION EFFECTIVE STEWARDSHIP • Established a Divisional Advisory Committee structure w First meeting of the Health & Social Supports Sub Committee in June 2014 • Established a business continuity plan to ensure seamless customer service during SAMS implementation • Advancing Cluster A service integration objective w Inter-divisional visioning session completed June 2014 • Conducted Housing Stabilization Fund (HSF) public consultations • Launched the HSF/ODSP application pilot at the Application Centre • Automated EOS reports • Established a formal American Sign Language (ASL) protocol • Increased the number of French Language caseloads • Conducted a Customer Service Standards survey • Established a new purchase of employment services program design w Launched a purchase of employment services RFP w RFP vendor briefing completed • Skills Gap presentation at Economic Development Committee in April • Received council approval to establish a Workforce Development Leadership Table • Established new mandate for the City’s Workforce Development Steering Committee • Established new mandate for the Ministry of Training, Colleges & Universities/Ministry of Citizenship & Immigration Employment Steering Committee • Launched the new Workone website • 2014 Budget approved w Established and communicated 10 key marquee metrics • Implemented new Decision Review Committee process • Implemented 2015 Budget Planning Cycle • Implemented PCard program (replacing petty cash) • Implemented automated payment solutions (debit card) to modernize recovery of overpayments EVENTS & WORKSHOPS 34,714 $12.7 M $10.2 M $2.5 M 12,678 HSF APPLICATIONS FOR OW CLIENTS 4,182 HSF APPLICATIONS FOR ODSP CLIENTS WELCOME POLICY APPLICATIONS HOUSING STABILIZATION FUND TOTAL APPLICATIONS = 16,860 88.5 % 8 .5% 3 % DIRECT BANK DEPOSIT CITY SERVICES BENEFIT CARD CHEQUES 27,702 OW APPLICATIONS TAKEN 120,330 2,621 EMPLOYMENT CENTRE VISITS WORKSHOPS DELIVERED • Completed analysis of staff survey and communicated results • Phase 1 of divisional realignment completed (5 districts to 4) • Launched the Human Resources, Talent & Succession Management Plan • Increased focus on staff engagement. General Manager: w Conducted 7 office visits and 4 staff focus groups w Held 4 supervisory sessions with over 220 supervisory staff attending w Established monthly management teleconferences • 2,500 City staff received SAMS training • Over 2,000 staff completed mandatory Health & Safety e-learning LEFT OW DUE TO EMPLOYMENT 11,189
-
Upload
mary-rose-de-luca -
Category
Documents
-
view
17 -
download
3
Transcript of 2014StategicPriorities
2014 STRATEGIC PRIORITIES MID YEAR UPDATE
CUSTOMER SERVICE EXCELLENCE ADVANCING THE CITY’S WORKFORCE DEVELOPMENT STRATEGY
BUILDING A HIGH PERFORMANCE ORGANIZATION
EFFECTIVE STEWARDSHIP
• EstablishedaDivisionalAdvisoryCommitteestructure�w FirstmeetingoftheHealth&SocialSupportsSub
CommitteeinJune2014• Establishedabusinesscontinuityplanto
ensureseamlesscustomerserviceduringSAMSimplementation
• AdvancingClusterAserviceintegrationobjectivew Inter-divisionalvisioningsessioncompleted
June2014• ConductedHousingStabilizationFund(HSF)public
consultations• LaunchedtheHSF/ODSPapplicationpilotatthe
ApplicationCentre• AutomatedEOSreports• EstablishedaformalAmericanSignLanguage
(ASL)protocol• IncreasedthenumberofFrenchLanguage
caseloads• ConductedaCustomerServiceStandardssurvey
• EstablishedanewpurchaseofemploymentservicesprogramdesignwLaunchedapurchaseofemploymentservicesRFP
wRFPvendorbriefingcompleted• SkillsGappresentationatEconomic
DevelopmentCommitteeinApril• Receivedcouncilapprovalto
establishaWorkforceDevelopmentLeadershipTable
• EstablishednewmandatefortheCity’sWorkforceDevelopmentSteeringCommittee
• EstablishednewmandatefortheMinistryofTraining,Colleges&Universities/MinistryofCitizenship&ImmigrationEmploymentSteeringCommittee
• LaunchedthenewWorkonewebsite
• 2014BudgetapprovedwEstablishedandcommunicated
10keymarqueemetrics
• ImplementednewDecisionReviewCommitteeprocess
• Implemented2015BudgetPlanningCycle
• ImplementedPCardprogram(replacingpettycash)
• Implementedautomatedpaymentsolutions(debitcard)tomodernizerecoveryofoverpayments
EVENTS & WORKSHOPS
34,714
$12.7 M
$10.2 M
$2.5 M
12,678 HSF APPLICATIONS FOR OW CLIENTS
4,182 HSF APPLICATIONS FOR ODSP CLIENTS
WELCOME POLICY APPLICATIONS
HOUSING STABILIZATION FUND TOTAL APPLICATIONS = 16,860
88.5 %
8 .5%
3 %
DIRECT BANK DEPOSITCITY SERVICES BENEFIT CARD
CHEQUES
27,702OW APPLICATIONS TAKEN
120,330
2,621
EMPLOYMENT CENTRE VISITS
WORKSHOPS DELIVERED
• Completedanalysisofstaffsurveyandcommunicatedresults
• Phase1ofdivisionalrealignmentcompleted(5districtsto4)
• LaunchedtheHumanResources,Talent&SuccessionManagementPlan
• Increasedfocusonstaffengagement.GeneralManager:wConducted7officevisitsand4stafffocusgroups
wHeld4supervisorysessionswithover220supervisorystaffattending
wEstablishedmonthlymanagementteleconferences
• 2,500CitystaffreceivedSAMStraining• Over2,000staffcompleted
mandatoryHealth&Safetye-learning
LEFT OW DUE TO EMPLOYMENT
11,189
January 1 to June 30
NUMBER OF OW CLIENTS PLACED IN JOBS
12,341ThetotalnumberofOWclientswhobeginworkwhileonOW.TheseincludethosewhoexitOWforemploymentorwhostartajobbutremainonOWinthecurrentyear.
SOCIAL ASSISTANCE RESPONSE TIME TO CLIENT ELIGIBILITY
5.9 DAYSTheaverageresponsetimefromthepointatwhichaclientcontactsTESStoinitiateanOWapplicationtothetimeaneligibilitydecisionisreached.
NUMBER OF INDIVIDUALS PARTICIPATING IN AN EMPLOYMENT RELATED ACTIVITY
77,831ThenumberofOWparticipantswhoare18orolderwithanongoingParticipationagreementinanemploymentrelatedmainactivity(suchaseducation,training,pre-employment,jobsearch,workplacement,selfemploymentdevelopmentprogram,IIN,JIP).
TOTAL NUMBER OF EMPLOYER PARTNERSHIPS
544Thecumulativenumberofemployersparticipating
inarangeofWorkOneemploymentserviceinitiatives(e.g.recruitmentstrategies,City
revitalizationinitiatives,sectorandinfrastructuredevelopmentprojects)withtheCity.
TOTAL NUMBER OF JOBS MADE AVAILABLE THROUGH EMPLOYER PARTNERSHIPS
1,771Thecumulativenumberofjobopportunities(includesbothCityofToronto,communitybasedandprivatesector)madeavailabletoindividuals(includesOW,ODSPandresidents)throughWorkOneemployerpartnershipsoremploymentserviceinitiatives.
AVERAGE TESS CASES WITH EMPLOYMENT INCOME
9.9%ThemonthlyaverageofOWclientswhodeclare
earningsfromemployment.
AVERAGE MONTHLY CASES SERVED
93,645Theaveragemonthlynumberoffamiliesandindividualswhoapplyfororreceivefinancial
benefits.
PERCENTAGE OF CASES WHO EXIT FOR EMPLOYMENT AND RETURN
6.8%ThepercentageofOWparticipantswhoreturntoOWinthecurrentmonthbutexitedOWdueto
employmentinthepast2years.
NUMBER OF SINGLE PARENT FAMILIES RECEIVING SUPPORT PAYMENTS
3,399Thenumberofsingleparentfamiliesreceivingsupportpayments.
TOTAL AMOUNT OF BENEFITS PAID
$465.5MTotalcumulativefinancialbenefitspaidtoOWrecipients(yeartodate).
