2012 SMB Disaster Preparedness Survey Global Results May 2012

Disaster Preparedness Survey

Global Results

Methodology

• Survey performed by ReRez

• 2,053 global organizations

– 30 countries

• NAM 2

• LAM 14

• EMEA 5

• APJ 9

• Cross-industry

Virtualization, Cloud and Mobility Gaining SMB Traction

• 35% using mobile devices to access business information

• 34% implementing or already engaged in server virtualization

• 43% implementing or already engaged in private cloud

• 40% implementing or already engaged in public cloud

Effect of Disaster Preparedness Top of Mind for SMBs

• For many SMBs, the effect these tech initiatives had on disaster preparedness had a moderate to large effect on their decision

• 36% for mobility

• 34% for server virtualization

• 37% for private cloud

• 34% for public cloud

Early Adopters Enjoying Better Disaster Preparedness

• For those who did proceed, the impact was positive

– 71% for server virtualization

– 43% for private cloud

– 41% for public cloud

– 36% for mobility

Recommendations

• Start planning now

• Implement strategic technologies

• Protect your information completely

• Review and test your disaster preparedness

AppendixAll questions included

Demographics

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

4 or less

5 to 49

100 to 249

250 to 499

500 to 999

1,000 to 2,499

2,500 to 4,999

5,000 or more

Q3: How many employees does your organization have in all locations worldwide?

1%1%1%

0%1%1%1%1%0%1%

0% 2% 4% 6% 8% 10% 12% 14%

Agriculture and Food Processing

Aviation – aircraft, air traffic control, airports

Chemical products

Construction

Eating and drinking services, accommodations

Education, Learning and Support

Energy - Electric power production

Energy - Oil and gas production and processing

Energy - Oil, gas and power transmission and distribution

Finance and Insurance

Government

Information Technology

Living-related and personal services and amusement services

Manufacturing

Marketing Services (including Advertising)

Mass Transit and Rail

Pharmaceuticals

Healthcare provider, hospital

Healthcare provider, private office

Healthcare provider, outpatient facility

Healthcare payers/health plans

Healthcare Life Sciences/manufacturers

Public services (law enforcement, fire and emergency, other)

Public works (water and waste water)

Shipping, freight, and postal services

Real estate and goods rental and leasing

Scientific research, professional and technical services

Telecommunications -Communication Service Providers (CSPs)

Telecommunications - Cable Companies and Multiple Cable TV System Operators (MSOs)

Telecommunications - Network Equipment Providers (NEPs)

Telecommunications - Managed Service Providers (MSPs)

Wholesale and Retail

Q4: What is your organization's primary industry?

0% 10% 20% 30% 40% 50% 60% 70%

Executive/Senior Management

Finance

Human Resources

Operations/Production

Marketing/Sales

Distribution

Other (Please specify)

Not sure

Q5: Which of the following best describes the area of the company in which you work?

Executive/Senior Management

Q5: Which of the following best describes the area of the company in which you work?

0% 10% 20% 30% 40% 50% 60% 70% 80%

Your entire company or enterprise

More than one of your company sites, but not the entire company

Only the site at which you work

One or more divisions at your site, but not the entire site

A department or workgroup

I do not manage computing resources

Q6: Which of the following best describes the scope of your management or purchase decision making authority for your

computer resources?

0% 5% 10% 15% 20% 25% 30% 35%

Floods

Earthquakes

Other (please specify)

Blizzards

Hurricanes

Wildfires

Tornadoes

Tsunamis

Volcanic action

Q36: What types of natural disasters occur from time to time at one or more of your locations?

4% 4% 0% 1% 2% 0% 1% 0% 0% 0% 0%3% 3%

1% 1% 2% 1% 1% 1% 1% 1% 1%

15%10%

6% 6% 4% 4% 4% 4% 4% 3% 3%

18% 17% 15%11% 9% 8% 7% 6% 5%

63%74% 75% 77%

84% 85% 86% 89% 90% 91%

Q37: How many of each of the following natural disasters did your organization experience at any of its locations in the past 12

months?

1 or 2

3 to 5

6 to 8

9 or more

0% 10% 20% 30% 40% 50% 60%

Power outage

Floods

Industrial accident

Earthquakes

Hurricanes

Wildfires

Tornadoes

Terrorism, war or civil unrest

Volcanic action

Q37: How many of each of the following natural disasters did your organization experience at any of its locations in the past 12

months?(Saw at least one)

3% 2% 0% 1% 0% 1% 3% 0% 1% 0% 0% 0% 0% 0%3% 2% 2% 1% 1% 2% 1%

1% 1% 1% 1% 1% 1% 1%

13%10%

6% 6% 5% 4% 4%4% 3% 3% 3% 3% 2% 3%

34%30%

22% 18%14% 13% 10% 12% 9% 8% 7% 5% 5% 4%

47%55%

69% 73%80% 80% 82% 82% 86% 88% 89% 91% 91% 92%

Q39: How many outages did your organizations experience caused by each of the following?

1 or 2

3 to 5

6 to 8

9 or more

0% 10% 20% 30% 40% 50% 60%

Power outage

Hardware, software or network failure

Misconfiguration or user error that brought systems down

Floods

Industrial accident

Hacker attack that brought systems down

Earthquakes

Hurricanes

Wildfires

Tornadoes

Volcanic action

Terrorism, war or civil unrest

Q39: How many outages did your organization experience caused by each of the following?

(Saw at least one)

Longest outage (in hours) Average outage length (in hours)

Q40: Please characterize the outages you have experienced:(Means shown)

Longest outage (in hours) Average outage length (in hours)

Q40: Please characterize the outages you have experienced:(Medians shown)

0% 10% 20% 30% 40% 50% 60%

Lost productivity

Labor costs to recover from the outage

Loss of data

Lost revenue

Damaged brand reputation

Costs to comply with regulations after an attack

Reduced stock price

Q41: In a typical or average outage, which of the following costs does your organization experience?

0% 5% 10% 15% 20% 25% 30% 35% 40%

Not at all prepared

Not very prepared

Neutral

Somewhat prepared

Extremely prepared

Q42: What is your current level of disaster preparedness?

0% 5% 10% 15% 20% 25% 30% 35% 40%

We don’t have one and have no plans to create one

We are discussing creating a plan

We are currently creating a plan

We have a plan

Q43: What is the status of your disaster recovery plan?

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

Not a priority

Never occurred to us to have one

Our computer systems are not that critical to our business

Lack of resources

Too expensive

Lack of skills/unqualified personnel

Other (Please specify)

Q44: Why do you not have a disaster recovery plan?

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

Not at all confident

Not very confident

Neutral

Somewhat confident

Extremely confident

Q45: What is your level of trust in your ability to restore from the backups that you have?

9% 9%13%

30% 31% 32% 34%

4% 6% 5% 5%

7% 7% 7%8%

13%15%

12% 12% 13%12%

15%16% 16% 17%

21%17%

17% 16%16%

20%16% 13% 11% 11% 10%

Primary server storage

Local drives on desktop computers

Local drives on laptops

Private cloud storage

Smartphones Public cloud storage

Tablets

Q46: How often do you backup each of the following kinds of data?

1 - Never 2 - Less than once a year 3 - Annually 4 - Quarterly 5 - Monthly 6 - Weekly 7 - Daily

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Smartphones

Public cloud storage

Tablets

Q46: How often do you backup each of the following kinds of data?(At least annually)

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

Smartphones

Tablets

Q46: How often do you backup each of the following kinds of data?(At least quarterly)

0% 10% 20% 30% 40% 50% 60% 70% 80%

Smartphones

Tablets

Q46: How often do you backup each of the following kinds of data?(At least monthly)

0% 10% 20% 30% 40% 50% 60%

Smartphones

Tablets

Q46: How often do you backup each of the following kinds of data?(At least weekly)

66%70%

Mean Median

Q47: Of all the data in your organization, what percentage is currently backed up?

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

Not very confident

Neutral

Somewhat confident

Extremely confident

Q48: What is your level of trust in your ability to restore from the backups that you have?

Mean Median

Q49: How many times have you experienced a recovery failure in the past 12 months?

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

Lost productivity

Financial loss

Damage to our brand or reputation

Q50: What were the consequences of the recovery failures you have faced in the past 12 months?

9% 9%13% 13% 14% 16% 17%

6% 7% 7%7% 7%11% 11%

12% 10% 12% 11% 11%15% 14%

15% 14%17% 14%

18% 19%

19%17%

19% 20%20%

19% 19%

20%20%

19%18%

23% 24%16% 19%

12% 15%11%

Documents (Word, Excel, PowerPoint, etc.)Business-critical application dataApplication and operating system filesEmail and calendar applicationsNon business-critical application dataWebsite-related materialsMultimedia files not associated with your website

Q51: How often do you archive the following kinds of data?

1 - Never 2 - Less than once a year 3 - Annually 4 - Quarterly 5 - Monthly 6 - Weekly 7 - Daily

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Documents (Word, Excel, PowerPoint, etc.)

Business-critical application data

Application and operating system files

Email and calendar applications

Non business-critical application data

Website-related materials

Multimedia files not associated with your website

Q51: How often do you archive the following kinds of data?(At least annually)

0% 10% 20% 30% 40% 50% 60% 70% 80%

Q51: How often do you archive the following kinds of data?(At least quarterly)

0% 10% 20% 30% 40% 50% 60% 70%

Q51: How often do you archive the following kinds of data?(At least monthly)

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

Q51: How often do you archive the following kinds of data?(At least weekly)

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

Not very confident

Neutral

Somewhat confident

Extremely confident

Q52: What is your level of trust in your archival system?

Yes43%

Q53: Do you have an offsite failover plan in place?

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

Not very confident

Neutral

Somewhat confident

Extremely confident

Q54: What is your level of trust in your offsite failover plan?

0% 5% 10% 15% 20% 25% 30% 35% 40%

We don’t virtualize our servers and have no plans to do so

We are discussing server virtualization

We are currently implementing server virtualization

We have already engaged in server virtualization

Q55: What is the status of your involvement with server virtualization?

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

Significantly lowered our preparedness

Somewhat lowered our preparedness

Neutral

Somewhat increased our preparedness

Significantly increased our preparedness

Q56: How has your engagement with server virtualization affected your overall disaster preparedness?

0% 5% 10% 15% 20% 25% 30% 35%

This does not happen

Almost not at all

Neutral

This happens a moderate amount of time

This happens all the time

Q57: How prevalent is the use by your employees of mobile devices (such as smartphones and tablets) to access business

information while out of the office?

0% 10% 20% 30% 40% 50% 60%

Neutral

Q58: How much has the use by your employees of mobile devices to access business information affected your overall disaster

preparedness?

0% 5% 10% 15% 20% 25% 30% 35%

We don’t use private cloud computing and have no plans to do so

We are discussing using private cloud computing

We are currently implementing private cloud computing

We have already engaged in private cloud computing

I am not sure what private cloud computing is

Q59: What is the status of your involvement with private cloud computing?

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

Neutral

Q60: How much has your use of private cloud computing affected your overall disaster preparedness?

0% 5% 10% 15% 20% 25% 30% 35%

We don’t use public cloud computing and have to plans to do so

We are discussing using public cloud computing

We are currently implementing public cloud computing

We have already engaged in public cloud computing

I am not sure what public cloud computing is

Q61: What is the status of your involvement with public cloud computing?

0% 10% 20% 30% 40% 50% 60%

Neutral

Q62: How much has your use of public cloud computing affected your overall disaster preparedness?

19% 17% 20% 21%

9% 11%11% 9%

34% 35% 35% 36%

27% 27% 27% 25%

10% 9% 7% 9%

Private cloud computing Use of mobile devices to access business information

Server virtualization Public cloud computing

Q63: How did concerns about and objectives for disaster preparedness affect your decision to participate or not participate in

the following types of computing initiatives?

1 - No effect at all 2 - Very little effect 3 - Neutral 4 - Moderate effect 5 - Very large effect

0% 5% 10% 15% 20% 25% 30% 35% 40%

Private cloud computing

Use of mobile devices to access business information

Server virtualization

Public cloud computing

Q63: How did concerns about and objectives for disaster preparedness affect your decision to participate or not participate in

the following types of computing initiatives?(Moderate/Very large effect)

15% 15% 17% 17%

13% 13% 13% 13%

38% 39% 38% 39%

24%26% 24% 25%

11% 7% 8% 6%

Inadequate budgets Too busy with other technology issues

Lack of interest from management

Difficulties with staffing at the correct level or with the right skill

Q64: How have the following factors affected your overall disaster preparedness?

1 - No effect at all 2 - Very little effect 3 - Neutral 4 - Moderate effect 5 - Very large effect

0% 5% 10% 15% 20% 25% 30% 35% 40%

Inadequate budgets

Too busy with other technology issues

Lack of interest from management

Difficulties with staffing at the correct level or with the right skill sets

Q64: How have the following factors affected your overall disaster preparedness?

(Moderate/Very large effect)

2012 SMB Disaster Preparedness Survey Global Results May 2012

Business

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