2012 SMB Disaster Preparedness Survey Global Results May 2012
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Transcript of 2012 SMB Disaster Preparedness Survey Global Results May 2012
Disaster Preparedness Survey
Global Results
Copyright © 2012 Symantec Corporation. All rights reserved.
Methodology
• Survey performed by ReRez
• 2,053 global organizations
– 30 countries
• NAM 2
• LAM 14
• EMEA 5
• APJ 9
• Cross-industry
2Copyright © 2012 Symantec Corporation. All rights reserved.
Virtualization, Cloud and Mobility Gaining SMB Traction
• 35% using mobile devices to access business information
• 34% implementing or already engaged in server virtualization
• 43% implementing or already engaged in private cloud
• 40% implementing or already engaged in public cloud
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Effect of Disaster Preparedness Top of Mind for SMBs
• For many SMBs, the effect these tech initiatives had on disaster preparedness had a moderate to large effect on their decision
• 36% for mobility
• 34% for server virtualization
• 37% for private cloud
• 34% for public cloud
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Early Adopters Enjoying Better Disaster Preparedness
• For those who did proceed, the impact was positive
– 71% for server virtualization
– 43% for private cloud
– 41% for public cloud
– 36% for mobility
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Recommendations
• Start planning now
• Implement strategic technologies
• Protect your information completely
• Review and test your disaster preparedness
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7
AppendixAll questions included
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8
Demographics
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9
0%
42%
22%
36%
0%
0%
0%
0%
0%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
4 or less
5 to 49
50-99
100 to 249
250 to 499
500 to 999
1,000 to 2,499
2,500 to 4,999
5,000 or more
Q3: How many employees does your organization have in all locations worldwide?
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10
3%0%
2%9%
2%6%
1%1%1%
5%2%
11%1%
2%10%
1%2%
0%1%1%1%1%0%1%
2%1%
1%3%
4%3%
1%1%
1%9%
12%
0% 2% 4% 6% 8% 10% 12% 14%
Agriculture and Food Processing
Aviation – aircraft, air traffic control, airports
Chemical products
Construction
Eating and drinking services, accommodations
Education, Learning and Support
Energy - Electric power production
Energy - Oil and gas production and processing
Energy - Oil, gas and power transmission and distribution
Finance and Insurance
Government
Information Technology
Legal
Living-related and personal services and amusement services
Manufacturing
Media
Marketing Services (including Advertising)
Mass Transit and Rail
Pharmaceuticals
Healthcare provider, hospital
Healthcare provider, private office
Healthcare provider, outpatient facility
Healthcare payers/health plans
Healthcare Life Sciences/manufacturers
Public services (law enforcement, fire and emergency, other)
Public works (water and waste water)
Shipping, freight, and postal services
Real estate and goods rental and leasing
Scientific research, professional and technical services
Telecommunications -Communication Service Providers (CSPs)
Telecommunications - Cable Companies and Multiple Cable TV System Operators (MSOs)
Telecommunications - Network Equipment Providers (NEPs)
Telecommunications - Managed Service Providers (MSPs)
Wholesale and Retail
Other
Q4: What is your organization's primary industry?
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11
63%
0%
0%
0%
0%
37%
0%
0%
0%
0%
0% 10% 20% 30% 40% 50% 60% 70%
Executive/Senior Management
Finance
Human Resources
Operations/Production
Legal
IT
Marketing/Sales
Distribution
Other (Please specify)
Not sure
Q5: Which of the following best describes the area of the company in which you work?
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12
Executive/Senior Management
63%
IT37%
Q5: Which of the following best describes the area of the company in which you work?
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13
74%
14%
13%
0%
0%
0%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Your entire company or enterprise
More than one of your company sites, but not the entire company
Only the site at which you work
One or more divisions at your site, but not the entire site
A department or workgroup
I do not manage computing resources
Q6: Which of the following best describes the scope of your management or purchase decision making authority for your
computer resources?
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14
30%
25%
21%
19%
14%
12%
9%
5%
5%
0% 5% 10% 15% 20% 25% 30% 35%
Floods
Earthquakes
Other (please specify)
Blizzards
Hurricanes
Wildfires
Tornadoes
Tsunamis
Volcanic action
Q36: What types of natural disasters occur from time to time at one or more of your locations?
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15
4% 4% 0% 1% 2% 0% 1% 0% 0% 0% 0%3% 3%
1% 1% 2% 1% 1% 1% 1% 1% 1%
15%10%
6% 6% 4% 4% 4% 4% 4% 3% 3%
33%
20%
18% 17% 15%11% 9% 8% 7% 6% 5%
45%
63%74% 75% 77%
84% 85% 86% 89% 90% 91%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Q37: How many of each of the following natural disasters did your organization experience at any of its locations in the past 12
months?
0
1 or 2
3 to 5
6 to 8
9 or more
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16
55%
37%
26%
25%
23%
16%
15%
14%
11%
10%
9%
0% 10% 20% 30% 40% 50% 60%
Power outage
Storm
Floods
Industrial accident
Earthquakes
Hurricanes
Other (please specify)
Wildfires
Tornadoes
Terrorism, war or civil unrest
Volcanic action
Q37: How many of each of the following natural disasters did your organization experience at any of its locations in the past 12
months?(Saw at least one)
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17
3% 2% 0% 1% 0% 1% 3% 0% 1% 0% 0% 0% 0% 0%3% 2% 2% 1% 1% 2% 1%
1% 1% 1% 1% 1% 1% 1%
13%10%
6% 6% 5% 4% 4%4% 3% 3% 3% 3% 2% 3%
34%30%
22% 18%14% 13% 10% 12% 9% 8% 7% 5% 5% 4%
47%55%
69% 73%80% 80% 82% 82% 86% 88% 89% 91% 91% 92%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Q39: How many outages did your organizations experience caused by each of the following?
0
1 or 2
3 to 5
6 to 8
9 or more
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18
53%
45%
31%
27%
20%
20%
18%
18%
14%
12%
11%
9%
9%
8%
0% 10% 20% 30% 40% 50% 60%
Power outage
Hardware, software or network failure
Misconfiguration or user error that brought systems down
Storm
Floods
Industrial accident
Other (please specify)
Hacker attack that brought systems down
Earthquakes
Hurricanes
Wildfires
Tornadoes
Volcanic action
Terrorism, war or civil unrest
Q39: How many outages did your organization experience caused by each of the following?
(Saw at least one)
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19
11
5
0
2
4
6
8
10
12
Longest outage (in hours) Average outage length (in hours)
Q40: Please characterize the outages you have experienced:(Means shown)
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3
1
0
0.5
1
1.5
2
2.5
3
3.5
Longest outage (in hours) Average outage length (in hours)
Q40: Please characterize the outages you have experienced:(Medians shown)
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21
52%
34%
32%
29%
12%
10%
7%
0% 10% 20% 30% 40% 50% 60%
Lost productivity
Labor costs to recover from the outage
Loss of data
Lost revenue
Damaged brand reputation
Costs to comply with regulations after an attack
Reduced stock price
Q41: In a typical or average outage, which of the following costs does your organization experience?
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22
6%
16%
31%
35%
11%
0% 5% 10% 15% 20% 25% 30% 35% 40%
Not at all prepared
Not very prepared
Neutral
Somewhat prepared
Extremely prepared
Q42: What is your current level of disaster preparedness?
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23
22%
33%
19%
26%
0% 5% 10% 15% 20% 25% 30% 35% 40%
We don’t have one and have no plans to create one
We are discussing creating a plan
We are currently creating a plan
We have a plan
Q43: What is the status of your disaster recovery plan?
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24
41%
39%
20%
15%
15%
14%
4%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Not a priority
Never occurred to us to have one
Our computer systems are not that critical to our business
Lack of resources
Too expensive
Lack of skills/unqualified personnel
Other (Please specify)
Q44: Why do you not have a disaster recovery plan?
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25
1%
9%
27%
42%
21%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Not at all confident
Not very confident
Neutral
Somewhat confident
Extremely confident
Q45: What is your level of trust in your ability to restore from the backups that you have?
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26
9% 9%13%
30% 31% 32% 34%
4% 6%
7%
4% 6% 5% 5%
7%9%
9%
7% 7% 7%8%
13%15%
14%
12% 12% 13%12%
17%
19%
21%
15%16% 16% 17%
20%
22%
21%17%
17% 16%16%
30%
20%16% 13% 11% 11% 10%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Primary server storage
Local drives on desktop computers
Local drives on laptops
Private cloud storage
Smartphones Public cloud storage
Tablets
Q46: How often do you backup each of the following kinds of data?
1 - Never 2 - Less than once a year 3 - Annually 4 - Quarterly 5 - Monthly 6 - Weekly 7 - Daily
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27
87%
85%
80%
65%
64%
63%
62%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Primary server storage
Local drives on desktop computers
Local drives on laptops
Private cloud storage
Smartphones
Public cloud storage
Tablets
Q46: How often do you backup each of the following kinds of data?(At least annually)
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28
80%
76%
71%
58%
56%
56%
53%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Primary server storage
Local drives on desktop computers
Local drives on laptops
Private cloud storage
Smartphones
Public cloud storage
Tablets
Q46: How often do you backup each of the following kinds of data?(At least quarterly)
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29
67%
62%
58%
46%
44%
43%
42%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Primary server storage
Local drives on desktop computers
Local drives on laptops
Private cloud storage
Smartphones
Public cloud storage
Tablets
Q46: How often do you backup each of the following kinds of data?(At least monthly)
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30
50%
42%
37%
30%
28%
27%
25%
0% 10% 20% 30% 40% 50% 60%
Primary server storage
Local drives on desktop computers
Local drives on laptops
Private cloud storage
Smartphones
Public cloud storage
Tablets
Q46: How often do you backup each of the following kinds of data?(At least weekly)
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31
66%70%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Mean Median
Q47: Of all the data in your organization, what percentage is currently backed up?
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32
2%
8%
25%
41%
24%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Not at all confident
Not very confident
Neutral
Somewhat confident
Extremely confident
Q48: What is your level of trust in your ability to restore from the backups that you have?
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33
4
00
1
2
3
4
5
Mean Median
Q49: How many times have you experienced a recovery failure in the past 12 months?
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34
41%
35%
13%
10%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Lost productivity
Financial loss
Damage to our brand or reputation
Fines
Q50: What were the consequences of the recovery failures you have faced in the past 12 months?
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35
9% 9%13% 13% 14% 16% 17%
5% 5%
6% 7% 7%7% 7%11% 11%
12% 10% 12% 11% 11%15% 14%
15% 14%17% 14%
15%
18% 19%
19%17%
19% 20%20%
19% 19%
20%20%
19%18%
18%
23% 24%16% 19%
12% 15%11%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Documents (Word, Excel, PowerPoint, etc.)Business-critical application dataApplication and operating system filesEmail and calendar applicationsNon business-critical application dataWebsite-related materialsMultimedia files not associated with your website
Q51: How often do you archive the following kinds of data?
1 - Never 2 - Less than once a year 3 - Annually 4 - Quarterly 5 - Monthly 6 - Weekly 7 - Daily
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36
86%
86%
81%
80%
79%
78%
76%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Documents (Word, Excel, PowerPoint, etc.)
Business-critical application data
Application and operating system files
Email and calendar applications
Non business-critical application data
Website-related materials
Multimedia files not associated with your website
Q51: How often do you archive the following kinds of data?(At least annually)
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37
75%
75%
69%
70%
68%
67%
65%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Documents (Word, Excel, PowerPoint, etc.)
Business-critical application data
Application and operating system files
Email and calendar applications
Non business-critical application data
Website-related materials
Multimedia files not associated with your website
Q51: How often do you archive the following kinds of data?(At least quarterly)
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38
61%
62%
55%
56%
51%
53%
49%
0% 10% 20% 30% 40% 50% 60% 70%
Documents (Word, Excel, PowerPoint, etc.)
Business-critical application data
Application and operating system files
Email and calendar applications
Non business-critical application data
Website-related materials
Multimedia files not associated with your website
Q51: How often do you archive the following kinds of data?(At least monthly)
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39
43%
43%
36%
39%
32%
33%
30%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
Documents (Word, Excel, PowerPoint, etc.)
Business-critical application data
Application and operating system files
Email and calendar applications
Non business-critical application data
Website-related materials
Multimedia files not associated with your website
Q51: How often do you archive the following kinds of data?(At least weekly)
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40
2%
7%
28%
42%
21%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Not at all confident
Not very confident
Neutral
Somewhat confident
Extremely confident
Q52: What is your level of trust in your archival system?
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41
Yes43%
No57%
Q53: Do you have an offsite failover plan in place?
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42
3%
7%
24%
39%
27%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Not at all confident
Not very confident
Neutral
Somewhat confident
Extremely confident
Q54: What is your level of trust in your offsite failover plan?
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43
33%
34%
20%
14%
0% 5% 10% 15% 20% 25% 30% 35% 40%
We don’t virtualize our servers and have no plans to do so
We are discussing server virtualization
We are currently implementing server virtualization
We have already engaged in server virtualization
Q55: What is the status of your involvement with server virtualization?
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44
1%
2%
26%
29%
42%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Significantly lowered our preparedness
Somewhat lowered our preparedness
Neutral
Somewhat increased our preparedness
Significantly increased our preparedness
Q56: How has your engagement with server virtualization affected your overall disaster preparedness?
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45
19%
17%
29%
26%
9%
0% 5% 10% 15% 20% 25% 30% 35%
This does not happen
Almost not at all
Neutral
This happens a moderate amount of time
This happens all the time
Q57: How prevalent is the use by your employees of mobile devices (such as smartphones and tablets) to access business
information while out of the office?
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46
2%
10%
51%
29%
7%
0% 10% 20% 30% 40% 50% 60%
Significantly lowered our preparedness
Somewhat lowered our preparedness
Neutral
Somewhat increased our preparedness
Significantly increased our preparedness
Q58: How much has the use by your employees of mobile devices to access business information affected your overall disaster
preparedness?
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47
29%
22%
21%
22%
6%
0% 5% 10% 15% 20% 25% 30% 35%
We don’t use private cloud computing and have no plans to do so
We are discussing using private cloud computing
We are currently implementing private cloud computing
We have already engaged in private cloud computing
I am not sure what private cloud computing is
Q59: What is the status of your involvement with private cloud computing?
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48
2%
9%
46%
33%
10%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
Significantly lowered our preparedness
Somewhat lowered our preparedness
Neutral
Somewhat increased our preparedness
Significantly increased our preparedness
Q60: How much has your use of private cloud computing affected your overall disaster preparedness?
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49
33%
23%
20%
20%
5%
0% 5% 10% 15% 20% 25% 30% 35%
We don’t use public cloud computing and have to plans to do so
We are discussing using public cloud computing
We are currently implementing public cloud computing
We have already engaged in public cloud computing
I am not sure what public cloud computing is
Q61: What is the status of your involvement with public cloud computing?
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50
1%
11%
48%
33%
8%
0% 10% 20% 30% 40% 50% 60%
Significantly lowered our preparedness
Somewhat lowered our preparedness
Neutral
Somewhat increased our preparedness
Significantly increased our preparedness
Q62: How much has your use of public cloud computing affected your overall disaster preparedness?
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51
19% 17% 20% 21%
9% 11%11% 9%
34% 35% 35% 36%
27% 27% 27% 25%
10% 9% 7% 9%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Private cloud computing Use of mobile devices to access business information
Server virtualization Public cloud computing
Q63: How did concerns about and objectives for disaster preparedness affect your decision to participate or not participate in
the following types of computing initiatives?
1 - No effect at all 2 - Very little effect 3 - Neutral 4 - Moderate effect 5 - Very large effect
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52
37%
36%
34%
34%
0% 5% 10% 15% 20% 25% 30% 35% 40%
Private cloud computing
Use of mobile devices to access business information
Server virtualization
Public cloud computing
Q63: How did concerns about and objectives for disaster preparedness affect your decision to participate or not participate in
the following types of computing initiatives?(Moderate/Very large effect)
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53
15% 15% 17% 17%
13% 13% 13% 13%
38% 39% 38% 39%
24%26% 24% 25%
11% 7% 8% 6%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Inadequate budgets Too busy with other technology issues
Lack of interest from management
Difficulties with staffing at the correct level or with the right skill
sets
Q64: How have the following factors affected your overall disaster preparedness?
1 - No effect at all 2 - Very little effect 3 - Neutral 4 - Moderate effect 5 - Very large effect
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54
35%
33%
33%
31%
0% 5% 10% 15% 20% 25% 30% 35% 40%
Inadequate budgets
Too busy with other technology issues
Lack of interest from management
Difficulties with staffing at the correct level or with the right skill sets
Q64: How have the following factors affected your overall disaster preparedness?
(Moderate/Very large effect)
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