2-1-1 Disaster Data Management SystemAIRS Conference – New Orleans

2nd Session

May 23, 2012

AIRS Standards and Disaster Preparedness Status and Experience

Standard 17: Emergency Operations and Business Contingency Plan

Standard 18: Formal Relationships with Government and Private

Sector Emergency Operations and Relief Agencies

Standard 19: Disaster Resources

Standard 20: Disaster-Related I&R Service Delivery

Standard 21: Disaster-Related Inquirer Data Collection/Reports

Standard 22: Disaster-Related Technology Requirements

Standard 23: Disaster Training and Exercise

April 10, 20232

What is the primary purpose of 2-1-1 DDMS?

Nation-wide access to 2-1-1 disaster data as close to real-time as possible (operational)

2-1-1 Disaster Data Management System

24/7/365 readiness of the 2-1-1 network for disaster response (operational)

2-1-1 Disaster Data Management System

What is the primary purpose of 2-1-1 DDMS?

What is the primary purpose of 2-1-1 DDMS?

Development of standardized caller & resource data elements (support)

2-1-1 Disaster Data Management System

What is the primary purpose of 2-1-1 DDMS?

Development of disaster management protocols for the 2-1-1 network (support)

2-1-1 Disaster Data Management System

What is the primary purpose of 2-1-1 DDMS?

Formal integration of the 2-1-1 network in all phases of disasters with appropriate external partners (support)

2-1-1 Disaster Data Management System

2-1-1 DDMS – Main Components

1. Suite of Data Management Tools

• Data Commons

• Data Exchange

• Data Dashboard

2. Extension Warm Centers

3. Nationwide Coordination

Main features and functionality provided by 2-1-1 DDMS

8

Current Capabilities

All the I&R software systems have some basic capability to produce reports.

9 Current State

With 2-1-1 DDMS participating 2-1-1s are able to provide closer to real-time access to data for external partners, allow for dynamic, ad-hoc queries as well as

ensure a more consistent presentation.

Future Capabilities

Future Capabilities

Additionally, with 2-1-1 DDMS, designated 2-1-1 Extension (Warm) Sites would be able to seamlessly support the 2-1-1 network while preserving all the benefits of

real-time access, dynamic and consistent reporting.

2-1-1 DDMS

Future Capabilities

2-1-1 DDMS Extension Warm Center

An estimated between 6 to 12 Extension Warm Centers would be needed to provide:

•24/7/365 stand-by readiness to handle call surges, 2-1-1 service blackouts, and other potential scenarios that require an immediate increase in call handling and/or resource database management capacity.

Criteria for the selection of Extension Warm Centers will be more stringent and demanding as well as tightly linked to deployment coordination requirements.

April 10, 202312

2-1-1 Disaster Preparedness Status and Experience

Related Standards

Standard 17: Emergency Operations and Business Contingency Plan

Standard 22: Disaster-Related Technology Requirements

Standard 23: Disaster Training and Exercise

April 10, 202313

Discussion:

Stages of disaster (prepare, response, relief, recovery, mitigation)

Formal vs informal role

Compensation

2-1-1 Disaster Preparedness Status and Experience(EXERCISE 1)

April 10, 202314

Discuss with each other one or two aspects of your disaster

preparedness and/or experience that you feel went very well or that you

would like to improve:

•How would you want a future 2-1-1 DDMS to support or enhance you

in the area you identified?

•Remember to identify the disaster phase (i.e., preparedness, response,

relief, recovery, mitigation)

Key Relationships

Related Standards

Standard 18: Formal Relationships with Government and Private Sector Emergency Operations and Relief Agencies

Standard 20: Disaster-Related I&R Service Delivery

April 10, 202315

Discussion:

With other 2-1-1s

With external groups/entities

Key Relationships(EXERCISE 2)

April 10, 202316

Discuss with each other one or two aspects of your relationships with

key partners in disasters.

• How would you envision a future 2-1-1 DDMS facilitating or

supporting these relationships?

• Remember to identify the disaster phase (i.e., preparedness,

response, relief, recovery, mitigation)

Data Management and Reporting

Related Standards

Standard 19: Disaster Resources

Standard 21: Disaster-Related Inquirer Data Collection/Reports

April 10, 202317

Discussion:

Caller Data:

Collection

Storage

Use/reports

Resource Data:

Disaster taxonomy

Pop-up Disaster

resources

Data Management and Reporting(EXERCISE 3)

April 10, 202318

Discuss with each other your call documentation experience in

disasters and how you used the data gathered.

• How would you envision a future 2-1-1 DDMS helping with data

management and reporting?

• Remember to identify the disaster phase (i.e., preparedness,

response, relief, recovery, mitigation)

For more information:

• Executive Summary• www.211us.org/documents/ExecSumDDMS.pdf

• Concept of Operations• www.211us.org/documents/DDMS.pdf

• AIRS XSD• www.airs.org/i4a/pages/index.cfm?pageid=3363

Resources19

• AIRS Style Guide• www.211us.org/documents/AIRS_StyleGuide.pdf

• Resource Data schema• www.211us.org/documents/ResourceData.pdf

• Caller Data Schema• www.211us.org/documents/CallerData.pdf

Thank you