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Making enterprise mobility secure and

cost-efficientReducing total cost of ownership (TCO) and minimizing security threats related

to mobile devices and applications.Case studies on end user support, VoIP deployment and policy enforcement.

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FromdistanceCompany overview

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• Goal: to make mobile devices part of enterprise information system

• Main product: Fromdistance MDM (Mobile Device Manager)

• Customers: financial sector, public administration, media companies, security, ...

• Partners: over 50 resellers in 20 countries – from global system integrators to focused service providers and VARs

• OfficesTallinn, Estonia (HQ)Milan, ItalyMadrid, SpainOslo, NorwayHelsinki, Finland

Fromdistance in brief

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Enterprise mobility benefits

Cliches – removed

(why do you have

a mobile

phone?)

Cliches – re

moved

(why do you have

a mobile phone?)

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Enterprise mobility costs

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Points of costs• TCO of smartphone

– $2100-$2500/year– Gartner, of BlackBerry smartphones

• Telecom costs– 1%-2% of total revenue of enterprise

– Tangoe (2009)

• Bogus repairs– 140€/service cycle

40% of mobile devices sent to repair don’t need any fixing - another 40% needs fixes only in softwareConclusion: courier fixes devices

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Out of sight, out of mind?• Best in class companies have used Total Telecom Cost

Management (TTCM) technologies and methodologies to bring better than 70% of telecom spend under management, while average performers manage as little as 30%

– Aberdeen Group

• 85% of telecom invoices are not audited although 7-12% of all charges are in error

– Aberdeen Group

• Surrendering to users’s desires on devices and applications increses TCO of a mobile device by 60%-100%

– Gartner

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Enterprise mobilityThe issues - security

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Taxis, taxis, taxis...• Passengers in New York's Yellow Taxicabs left behind

31,544 cell phones (an average of more than two phones per taxi) in cabs over the last six months– Credant Technologies, 2008

• In fact, the last six months alone have seen 55,843 mobile phones left in the back of London's black cabs– Credant Technologies, 2008

• If the experience is replicated across Sydney's fleet of 5,749 taxis, passengers have left a total of 13,280 mobiles, 977 laptops and 1725 pocket personal computers/personal digital assistants behind over the six month period– Pointsec, 2005

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Learning curveUntil it hit the fan...

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Market awareness evolution2005 ”The devices are already out there, what now?”

2006 ”We standardize to one model, that’s it.”

2007 “We need e-mail, data encryption, VPN, mobile device management, virus protection, backups, scheduled firmware updates, linking to LDAP, ...”

2008 “We’ve been making specs for 3 years now – time to proceed.”2009 “The devices are already out there, what now?”

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Tough economy is good – sometimes

• Companies are looking for savings– VoIP (also over mobile network)– Reduced end-user support costs– Switching Excel and Adidas into something better

• Companies need security– Push e-mail is used– People do store data to devices– Spyware is reality

• Idealism -> pragmatism– Start small, make progress

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Risk and cost reductionSeeing is knowing, knowing is saving

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Know your devices, know their users

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Before cutting hands, try handcuffs

• Application policiesPrevent installationsBlacklist applicationsEnforce security software

• Security settingsEnforce device lockTurn on encryptionConsider Bluetooth

• Lock connectivityIs all WiFi good?What to keep/delete?

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Take control over your devices

Many issues encountered by end users can be solved – but also prevented

You might not be in charge of the network – maybe devices are leased...

But the data is yours.

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Data costs – where, when?

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Calls cost – where, when?

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End user supportCase study

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What you should know and not ask• Device settings

Firmware versionConnectivity settingsLast reboot timeMemory status…

• Installed applicationsVersion (also history)Running or not?…also processes

• Network environment

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Variable user interfaces

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VoIP deploymentCase study

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Policy enforcementCase study

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