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11.11.2009 PUBLIC 1
Making enterprise mobility secure and
cost-efficientReducing total cost of ownership (TCO) and minimizing security threats related
to mobile devices and applications.Case studies on end user support, VoIP deployment and policy enforcement.
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11.11.2009 PUBLIC 2
FromdistanceCompany overview
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11.11.2009 PUBLIC 3
• Goal: to make mobile devices part of enterprise information system
• Main product: Fromdistance MDM (Mobile Device Manager)
• Customers: financial sector, public administration, media companies, security, ...
• Partners: over 50 resellers in 20 countries – from global system integrators to focused service providers and VARs
• OfficesTallinn, Estonia (HQ)Milan, ItalyMadrid, SpainOslo, NorwayHelsinki, Finland
Fromdistance in brief
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11.11.2009 PUBLIC 4
Enterprise mobility benefits
Cliches – removed
(why do you have
a mobile
phone?)
Cliches – re
moved
(why do you have
a mobile phone?)
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11.11.2009 PUBLIC 5
Enterprise mobility costs
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11.11.2009 PUBLIC 6
Points of costs• TCO of smartphone
– $2100-$2500/year– Gartner, of BlackBerry smartphones
• Telecom costs– 1%-2% of total revenue of enterprise
– Tangoe (2009)
• Bogus repairs– 140€/service cycle
40% of mobile devices sent to repair don’t need any fixing - another 40% needs fixes only in softwareConclusion: courier fixes devices
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11.11.2009 PUBLIC 7
Out of sight, out of mind?• Best in class companies have used Total Telecom Cost
Management (TTCM) technologies and methodologies to bring better than 70% of telecom spend under management, while average performers manage as little as 30%
– Aberdeen Group
• 85% of telecom invoices are not audited although 7-12% of all charges are in error
– Aberdeen Group
• Surrendering to users’s desires on devices and applications increses TCO of a mobile device by 60%-100%
– Gartner
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11.11.2009 PUBLIC 8
Enterprise mobilityThe issues - security
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11.11.2009 PUBLIC 9
Taxis, taxis, taxis...• Passengers in New York's Yellow Taxicabs left behind
31,544 cell phones (an average of more than two phones per taxi) in cabs over the last six months– Credant Technologies, 2008
• In fact, the last six months alone have seen 55,843 mobile phones left in the back of London's black cabs– Credant Technologies, 2008
• If the experience is replicated across Sydney's fleet of 5,749 taxis, passengers have left a total of 13,280 mobiles, 977 laptops and 1725 pocket personal computers/personal digital assistants behind over the six month period– Pointsec, 2005
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11.11.2009 PUBLIC 10
Learning curveUntil it hit the fan...
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11.11.2009 PUBLIC 11
Market awareness evolution2005 ”The devices are already out there, what now?”
2006 ”We standardize to one model, that’s it.”
2007 “We need e-mail, data encryption, VPN, mobile device management, virus protection, backups, scheduled firmware updates, linking to LDAP, ...”
2008 “We’ve been making specs for 3 years now – time to proceed.”2009 “The devices are already out there, what now?”
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11.11.2009 PUBLIC 12
Tough economy is good – sometimes
• Companies are looking for savings– VoIP (also over mobile network)– Reduced end-user support costs– Switching Excel and Adidas into something better
• Companies need security– Push e-mail is used– People do store data to devices– Spyware is reality
• Idealism -> pragmatism– Start small, make progress
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11.11.2009 PUBLIC 13
Risk and cost reductionSeeing is knowing, knowing is saving
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14
Know your devices, know their users
11.11.2009 PUBLIC
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11.11.2009 PUBLIC 15
Before cutting hands, try handcuffs
• Application policiesPrevent installationsBlacklist applicationsEnforce security software
• Security settingsEnforce device lockTurn on encryptionConsider Bluetooth
• Lock connectivityIs all WiFi good?What to keep/delete?
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11.11.2009 PUBLIC 16
Take control over your devices
Many issues encountered by end users can be solved – but also prevented
You might not be in charge of the network – maybe devices are leased...
But the data is yours.
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17
Data costs – where, when?
11.11.2009 PUBLIC
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18
Calls cost – where, when?
11.11.2009 PUBLIC
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11.11.2009 PUBLIC 19
End user supportCase study
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11.11.2009 PUBLIC 20
What you should know and not ask• Device settings
Firmware versionConnectivity settingsLast reboot timeMemory status…
• Installed applicationsVersion (also history)Running or not?…also processes
• Network environment
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11.11.2009 PUBLIC 21
Variable user interfaces
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11.11.2009 PUBLIC 22
VoIP deploymentCase study
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11.11.2009 PUBLIC 23
Policy enforcementCase study
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11.11.2009 PUBLIC 24