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10.15amAGM Welcome Address
Michael Gelling OBEChair of TAROE
TAROE AGM AND NATIONAL CONFERENCE 2011
HousekeepingTAROE AGM AND NATIONAL CONFERENCE 2011
FIREPHONES
TOILETSPHOTOS
TAROE AGM AND NATIONAL CONFERENCE 2011
Request for Tellers
TAROE AGM AND NATIONAL CONFERENCE 2011
Apologies
TAROE AGM AND NATIONAL CONFERENCE 2011
Minutes of 2010 AGM
TAROE AGM AND NATIONAL CONFERENCE 2011
Chairs Report
TAROE AGM AND NATIONAL CONFERENCE 2011
Officers Report
TAROE AGM AND NATIONAL CONFERENCE 2011
Accounts
TAROE AGM AND NATIONAL CONFERENCE 2011
Presentations from Candidates
Cora Carter MBE Kirklees
ELECTIONS ONTO THE TAROE BOARD 2010
ELECTIONS ONTO THE TAROE BOARD 2010
Dennis Rees OBEDACP
ELECTIONS ONTO THE TAROE BOARD 2010
Michael Gelling OBERuncorn
TAROE AGM AND NATIONAL CONFERENCE 2010
Elections
TAROE AGM AND NATIONAL CONFERENCE 2010
Results
TAROE AGM AND NATIONAL CONFERENCE 2010
Vote of Thanks
TAROE Board Member
TAROE AGM AND NATIONAL CONFERENCE 2010
CLOSE OF AGM
TAROE AGM AND NATIONAL CONFERENCE 2010
10.45am
Chairs Conference Address
18
Background
Funding
TAROE AGM AND NATIONAL CONFERENCE 2011
19
Background
Issues being dealt with include
asert
TAROE AGM AND NATIONAL CONFERENCE 2011
20
Background
Issues being dealt with include
Growing Together
TAROE AGM AND NATIONAL CONFERENCE 2011
21
Background
Issues being dealt with include
A framework for Standardised Tenant and Resident Satisfaction surveys
S. T. A. R.
TAROE AGM AND NATIONAL CONFERENCE 2011
22
Background
Issues being dealt with include
Department of Communities and Local Government
Housing Sounding Board
TAROE AGM AND NATIONAL CONFERENCE 2011
23
Background
Issues being dealt with include
Review of the Regulatory Standards
TAROE AGM AND NATIONAL CONFERENCE 2011
24
Background
Issues being dealt with include
Serious Detriment
TAROE AGM AND NATIONAL CONFERENCE 2011
25
Background
Issues being dealt with include
New Dawn
TAROE AGM AND NATIONAL CONFERENCE 2011
26
Background
Issues being dealt with include
Housing and Migration Network
TAROE AGM AND NATIONAL CONFERENCE 2011
27
The Localism Bill on Housing
Removal of security/assurity of tenure
Minimum 5 year tenancy
TAROE AGM AND NATIONAL CONFERENCE 2011
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The Localism Bill on Housing
Rent increases up to 80% of market rents on new build and relets
TAROE AGM AND NATIONAL CONFERENCE 2011
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The Localism Bill on Housing(Welfare Rights Reform Bill)
Spare room tax
TAROE AGM AND NATIONAL CONFERENCE 2011
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The Localism Bill on Housing(Welfare Rights Reform Bill)
Direct Payment and the removal of local Benefit offices
TAROE AGM AND NATIONAL CONFERENCE 2011
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The Localism Bill on Housing(Tenants rights being removed)
The designated person referral process
TAROE AGM AND NATIONAL CONFERENCE 2011
32
The Localism Bill on Housing
Watering down of regulation on tenants rights
TAROE AGM AND NATIONAL CONFERENCE 2011
33
Office of the High Commission for Human Rights 2005
Adequate housing is universally viewed as one of the most basic human rights needs
TAROE AGM AND NATIONAL CONFERENCE 2011
34
Background
Audit Commission•Regular Inspections•Key Performance Indicators•Tenant Inspectors
What Now?
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A backstop regulator
The key to engagement is SERIOUS detriment
TAROE AGM AND NATIONAL CONFERENCE 2011
36
Background
The Big Societyand the Localism
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37
Tenant Panels(these could be our localism)
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38
Tenants (all tenants) working with landlords and contractors
TAROE AGM AND NATIONAL CONFERENCE 2011
39
Background
Disciplines of this nature need training and funding
No idea how or where the funding is to come from
TAROE AGM AND NATIONAL CONFERENCE 2011
40
Background
External Scrutiny in
•service delivery• governance
•decision making
TAROE AGM AND NATIONAL CONFERENCE 2011
41
Background
Value for moneyor
Best Value(not a new concept) should
cover all landlords
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42
The designated person referral process (democratic filter)Ombudsman/RegulatorWhat role Cllrs and MP’s
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Background
Lets not forget that tenants still have at their disposalLandlord complaints system
District Auditor County CourtJudicial Review
(the press?)
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44
Remember it is not the strongest nor the most intelligent of the species that survives
It is the one that is the most adaptable to change
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We have learnt to be very adaptable to all this change
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No matter what, we will survive
Thank you
TAROE AGM AND NATIONAL CONFERENCE 2011
TAROE AGM AND NATIONAL CONFERENCE 2010
11.15
Comfort Break
TAROE AGM AND NATIONAL CONFERENCE 2010
11.30am
Clear Lloyd-Jones
Chief Executive TSA
Keynote Speaker
TAROE NATIONAL CONFERENCE
26 OCTOBER 2011
Claer Lloyd-Jones
• The future for social housing providers and tenants
• Overview of the changes
• Co-regulation continues
• Setting standards
• Consumer regulation
• Economic regulation
Context
• Government reforms
• Public expenditure
• Economic and financial environment
Overview of changes
• Transfer of regulation functions to independent Regulation Committee within HCA
• Regulator sets standards
• Proactive role in relation to economic regulation
• No proactive monitoring of compliance in relation to consumer regulation
• Intervention powers broadly unchanged, but the basis on which they can be used changes
• Consultation from November 2011
• Implementation from April 2012
Co-regulation
Co-regulation central to the operation of the regulatory system
1. Boards and councillors who govern providers are responsible and accountable for delivering their organisation’s social housing objectives
2. Providers must meet the regulatory standards
3. Transparency and accountability is central to co-regulation
Co-regulation
4. Tenants should have opportunities to shape service delivery and to hold the responsible boards and councillors to account
5. Providers should understand the particular needs of their tenants
6. Value for money goes to the heart of how providers ensure current and future delivery of their objectives
Co-regulation
• Government policy is clear that good co-regulatory work between landlords and tenants is essential for delivery with the localism agenda for social housing
• Continued progress on local offers between tenants and landlords
• Development of tenant panels
• Annual reports from providers to tenants
• Opportunities from the Tenant Empowerment Programme
Consumer regulation
• Regulator sets standards
• Co-regulation – providers must meet standards and tenants must have an opportunity to hold them to account
• Regulator has intervention powers where there is serious harm
Consumer regulationSetting standards
• We set economic standards and consumer standards
• What we plan to consult on in relation to consumer matters:
-Tenant involvement and empowerment
- Home
- Tenancy
- Neighbourhood and community
Consumer regulationSetting standards
• We set economic standards and consumer standards
• What we plan to consult on in relation to economic matters:
- Governance and financial viability
- Value for money
- Rents
Consumer regulationCo-regulation
Responsibility of providers and others
• Standards apply to all registered providers
• Primary responsibility of Boards and those in LAs responsible for provision of housing services
• Coregulation/’localist’ arrangements
• Regulating consumer standards will be the responsibility of providers working with tenants through tenant panels, and with councillors and MPs
Consumer regulationA backstop regulator
What the Regulator is responsible for
•sets standards
•will not undertake proactive monitoring of compliance with standards
•intervenes only in cases of serious harm
•duty to minimise interference
•has no role in relation to individual complaints
•does not have a role in relation to developing or disseminating guidance or good practice
Backstop consumer regulation
What constitutes ‘Serious harm’?
• No definitive list of specific circumstances which will amount to serious harm
• The assessment is in relation to harm or potential harm to tenants
• Consideration of evidence, including extent to which there are systemic problems, and determining how the regulator will respond
Proactive economic regulation
• Private registered providers only
• Primary responsibility of Boards
• Regulator
•purpose to ensure sector remains well run, and uses resources effectively
•continued focus on governance and financial viability
•clearer expression of what is expected of Boards on value for money
•alive to sector and provider risks and engaging accordingly
•duty to minimise interference
The future
• All to play for
• Different approaches for different communities
• Opportunities for tenants with landlords to take co-regulation further and make it part of how business is done
TAROE AGM AND NATIONAL CONFERENCE 2010
12.30pm
LUNCH
13.30 – 14.30 WORKSHOPS – SESSION 1Main Hall - Universal Credit Department for Work & Pensions & Department for Communities and Local
Government Chaired by Michael Gelling OBE
Workshop 1 – Growing Together - Tenant Training Debbie Lucas TPAS Chaired by Dennis ReesWorkshop 2 - Star – Survey of Tenants and Residents HouseMark Chaired by Ann Thomas
Workshop 3 - Tenant Panels Nic Bliss CCH
Chaired by Derek Corkell
Workshop 4 – Direction on Regulation TSA
Chaired by Val Imeson
TAROE AGM AND NATIONAL CONFERENCE 2010
2.30pm
COMFORT BREAK
14.45 – 15.45 WORKSHOPS – SESSION 2Main Hall - Universal Credit Department for Work & Pensions & Department for Communities and Local
Government Chaired by Michael Gelling OBE
Workshop 1 – Growing Together - Tenant Training Debbie Lucas TPAS Chaired by Dennis ReesWorkshop 2 - Star – Survey of Tenants and Residents HouseMark Chaired by Ann Thomas
Workshop 3 - Tenant Panels Nic Bliss CCH
Chaired by Derek Corkell
Workshop 4 – Direction on Regulation TSA
Chaired by Val Imeson
TAROE AGM AND NATIONAL CONFERENCE 2010
15.45pm
CLOSING ADDRESS
TAROE AGM AND NATIONAL CONFERENCE 2010
16.00pm
PRIZE DRAW – Sponsored by
Made by
TAROE AGM AND NATIONAL CONFERENCE 2010
16.15
CLOSE OF CONFERENCE
THANK YOU AND SAFE JOURNEY HOME