1 WCADV Core Advocacy Training April 19, 2011 Green Bay.

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Transcript of 1 WCADV Core Advocacy Training April 19, 2011 Green Bay.

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WCADVWCADVCore Advocacy TrainingCore Advocacy Training

April 19, 2011April 19, 2011

Green BayGreen Bay

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FRAMEWORK FOR FRAMEWORK FOR ADVOCACYADVOCACY

1.1.ConnectConnect

2.2.UnderstandUnderstand

3.3.StrategizeStrategize

4.4.CloseClose

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1. CONNECT1. CONNECT

Listen to understand.Listen to understand.

Accept her reality.Accept her reality.

Question to discover. Question to discover.

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2. UNDERSTAND2. UNDERSTAND

Reach a shared Reach a shared understanding of what understanding of what change she seeks, her change she seeks, her

needs and her priorities. needs and her priorities.

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3. STRATEGIZE3. STRATEGIZE Explore possible strategies.Explore possible strategies.

Discuss costs and benefits. Discuss costs and benefits.

Share knowledge and Share knowledge and resources.resources.

Decide together on a course Decide together on a course of action.of action.

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4. CLOSE4. CLOSE Summarize the Summarize the

conversation.conversation. Review commitments or Review commitments or

future plans.future plans. End on a positive note.End on a positive note.

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CAN INVOLVE:CAN INVOLVE: Several conversationsSeveral conversations

Multiple systemsMultiple systems

Many different people Many different people and strategiesand strategies

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ALWAYS ALWAYS FOLLOW FOLLOW

THE THE HELP SEEKERHELP SEEKER

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““What I learned What I learned in traveling in traveling

was so much more was so much more than arriving.”than arriving.”

Sue Bender, Sue Bender, Stretching LessonsStretching Lessons

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BEING AN ACTIVE BEING AN ACTIVE LISTENERLISTENER

Open ended questionsOpen ended questions

Encourage the help seeker to Encourage the help seeker to do most of the talking.do most of the talking.

See things from her point of See things from her point of view.view.

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BEINGBEING AN ACTIVE LISTENER AN ACTIVE LISTENER

Explore the situation.Explore the situation.

Identify feelings and values.Identify feelings and values.

Draw out undercurrentsDraw out undercurrents..

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BEING AN ACTIVE LISTENERBEING AN ACTIVE LISTENER

Check back to make sure you Check back to make sure you have understood.have understood.

Normalize and validate.Normalize and validate.

Be aware of your own feelings, but Be aware of your own feelings, but keep the focus on the help seeker.keep the focus on the help seeker.