Communication

Lecture One

Communication

• Communication is the process of using verbal and non-verbal cues to transact mutually understood meanings between two or more people within a particular context and environment.

• Communication is the art of being understood. - Peter Ustinov

Communication

• Everything is communication

• A lot is unintentional

• Information VS

Communication

• Direct or mediated

Communication Process - Models

• One way communication

• Two way communication

• Transaction

Elements in the Communication Process

• Sender• Receiver• Message• Channel/ Medium• Feedback

• Encoding• Decoding• Noise(Barriers)• Frame of Reference• Communication

environment• Climate

Linear Communication Model

Transactional Communcation Model

Communication

Conclusion: Communication = All verbal or non-verbal

behaviour On a conscious or subconscious

level

Types

• Formal• Informal

According to Albert Mehrabian, meaning is conveyed through

Verbal 7%Non-verbal 93%

Vocal 38%Visual 55%

Communication

• On a conscious or subconscious level…

Our communication transmitters can not be switched off.

Formal vs Informal

• “The kids were always sticking filthy whatsits in their gobs. Their mum was just useless.”

• The children were frequently putting dirty toys in their mouths. The mother was not maintaining any order.

Overcoming the Barriers• Taking the receiver more seriously• Thinking more clearly about the

message• Delivering messages skilfully– Focusing on the receiver– Using multiple channels and

encoding – Securing appropriate

feedback

Basic facts to remember

• Message sent is not always message received.

• Meaning is in the mind.

• Symbols of communication are imperfect.

• Communication across cultures is especially

difficult.

Communicate to Communicate

• Need for Adaptation

• Be Ethical in your communication

Communication Exercise

Communication Exercise • You are given a character. Do NOT reveal it to

others.• Look at the image from your character’s

viewpoint • by answering these questions:

• What does the goat represent for you?• What does this picture mean to you?• What is your reaction to the goat?• What do you see when you look at the picture?

• Others will try to find out your character.• Your self-description should not be more than

30 words.