General purpose CRM & Billing Overview Ticket driven (request-approve- commit) Rich toolset in Integration layer.
CERN IT-DB Services: Deployment, Status and Outlook Luca Canali, CERN Gaia DB Workshop, Versoix, March 15 th, 2011.
Databases Services at CERN for the Physics Community Luca Canali, CERN Orcan Conference, Stockholm, May 2010.
CERN IT-DB Services: Deployment, Status and Outlook
Data Lifecycle Management Challenges and Techniques - a user’s experience
Oracle at CERN Database technologies
