Best Practice For UX Deliverables - Eventhandler, London, 22 Oct 2013
How To Build A CRM Strategy in 2014
Plutchik Emotion Mapping for User Journeys2[4]
RUday Manchester | GOV.UK and user needs at the heart of content design | GDS
Lost in translation - What happened to customer care online?
OPM Conference: Nesta on prototyping
Next Generation Testing Conference, Pune - The faster smarter and reliable lean startup QA
Business Victoria Online: A case for further innovation
F1 and UXD - designing user journeys
3B - The importance of branding - Paul Breckell & Emma Harrison
How to develop successful mobile products
Teaching practical UXD