Quality Inquiry: User Perspectives on Virtual Reference Practice Marie L. Radford, Ph.D., Associate Professor Rutgers, The State University of New Jersey.
March 14, 2009 ACRL Conference Seattle, WA I would sort of appreciate a little more understanding: Engaging Net Gen Students in Virtual Reference Marie.
June 22-25, 2009 i3 Conference Aberdeen, Scotland Convenience, Connections, Correctness, and Choice: Critical Components of Virtual Reference Service Quality.
Seeking Synchronicity: Viewpoints of VRS Users, Librarians, and Non-Users on Live Chat Reference Marie L. Radford, Ph.D. Associate Professor Rutgers, The.
