Customer Experience Management for Startups
NPS - Dead in the Water (Terrific Paper 2013)
God and the Cosmos
The Loyalty Effect
(PowerPoint presentation)
Guiding Products to Greatness
Net Promoter Camp Training
Mr.education study
Flooring The Consumer: Developing Community and Delivering Wow!
RARE Manifesto
Zappos.com Building a Brand August 2014
David Ogilvy A History Of Advertising
