Quality management in bpo
CPO LEADERSHIP (Chapter 3 of Military Requirements for CPO) NAVEDTRA 12144 (Nov 2003)
LEADERSHIP (E7 Bib Chapter 3 of NAVEDTRA 14144 Mil Reqs for CPO)
TQM - KANO MODEL - FINAL YEAR CS/IT - SRI SAIRAM INSTITUTE OF TECHNOLOGY - DR.K.BARANIDHARAN
TQM - CUSTOMER COMPLAINT/FEEDBACK - FINAL YEAR CS/IT - SRI SAIRAM INSTITUTE OF TECHNOLOGY - DR.K.BARANIDHARAN
EE&FA - LEADERSHIP - FINAL YEAR CS/IT - SRI SAIRAM INSTITUTE OF TECHNOLOGY - DR.K.BARANIDHARAN
TQM - CUSTOMER PERCEPTION - FINAL YEAR CS/IT - SRI SAIRAM INSTITUTE OF TECHNOLOGY - DR.K.BARANIDHARAN
EE&FA - Cobb-Douglas Production Function - FINAL YEAR CS/IT - SRI SAIRAM INSTITUTE OF TECHNOLOGY - DR.K.BARANIDHARAN
EE&FA - TEAMS AND TEAM WORKS - FINAL YEAR CS/IT - SRI SAIRAM INSTITUTE OF TECHNOLOGY - DR.K.BARANIDHARAN
TQM - EMPLOYEE EMPOWERMENT - FINAL YEAR CS/IT - SRI SAIRAM INSTITUTE OF TECHNOLOGY - DR.K.BARANIDHARAN
Chapter 1: The Role of Business Research
Creating customer value, Satisfaction and Loyalty