Introduction to Service Design
How to Create Online Experiences that People Love - August 2011
How to create online experiences that people love - NZIM - 5 August 2011
How to create online experiences that people love
Think bigger about Customer Service
High Performing Teams: Shared Values, Diverse Strengths
UACPA Leadership Academy - Strengths in Teams
ZAPPOS
Reading List
Beats, Brews and Bouncy Castles: Defining your library's culture
Hollie Delaney | Delivering Happiness | Trust Conference 2014
Trust conference presentation
