IE 463 Lecture 2
TQM PHILOSOPHIES
TM 620: Quality Management Session Two – September 4, 2012 Quality Philosophies Quality Standards.
1 Session 2 Philosophies and Frameworks and Frameworks S.P. JAIN CENTER OF MANAGEMENT.
Quality and Performance Excellence 7E Chapter 2
1 Quality Awareness. 2 Introduction to Quality 3 Modern Importance of Quality “The first job we have is to turn out quality merchandise that consumers.