Lecture 3 technology in services
Chapter – 4 New Service Development 4 Service Management (5e) Operations, Strategy, Information Technology By Fitzsimmons and Fitzsimmons.
New Service Development. Learning Objectives u Discuss the new service development process. u Prepare a blueprint for a service operation. u Describe.
Office of Continuous Quality Improvement James T. Yoe, PhD, Director.
New Service Development
New Service Development. Learning Objectives Discuss the new service development process. Prepare a blueprint for a service operation. Describe.
Chapter 5 Service Delivery System
Topic 4 New Service Developmnt
