Learning Session Welcome and Introductions Aubrie Augustus, RN, BSN, MHA; Senior VP Network Quality, JPS Health Network and Administrative Director,
Chapter 1 Introduction. Introduction Using statistical methods to improve quality –Identifying trouble spots and their causes –Predicting major problems.
Introduction to Improvement The First Law of Improvement “Every system is perfectly designed to achieve exactly the results it gets.” Dr Paul Bataldan.
5 – 1 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall. Quality And Performance 5.
