Chapter 15 - Managing Demand and Capacity (TM)
Hertz - Service Quality model - oral presentation 23-08-13
Chapter 12 MKT120 Services
Ppt Chapter 13
International Telecommunication Union Committed to connecting the world 1 ITU Overview and WTSA-08 Results: Forum on Next Generation Network Standardization.
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Copyright 2004 McGraw-Hill Australia Pty Ltd PPTs t/a Marketing: A Practical Approach 5/e by Peter Rix Slides prepared by: Joe Rosagrata 9-1 Chapter.
Gaps Model of Service Quality
Gaps model
Service quality
Chap001
Service Marketing - Love Lock Chapter-14
