Smics2012 brochure
How to Acquire, Grow & Retain your customer
SAP Community Network (SCN) overview - March 2011
Your Social Customer's Conversation is Driving Your Business
Moving On Up
Emotional Intelligence
Text Analytics Summit - Text Analytics – The Foundation for Social Business Collaboration Presented by Don Springer
Artificial Intelligence 1
30933 Northouse Chapter 2
Trait Approach
Complexity and Context-Dependency (version for Bath IOP Seminar)
