Rev. 07/05/04SJSU Bus 140 - David Bentley1 Chapter 9 – Management of Quality Dimensions, determinants, definition, pioneers, Cost of Quality, awards, ISO.
11/10/02SJSU Bus. 142 - David Bentley1 Chapter 6 – Human Resource Practices Key activities, Leading practices, Work design, Job design, Employee involvement,
Rev. 02/24/06SJSU Bus. 142 - David Bentley1 Chapter 11 – Statistical Thinking and Applications “Red bead experiment”, random vs. non-random variation,
Rev. 09/09/02SJSU Bus 142 - David Bentley1 Chapter 3 – Philosophies & Frameworks Quality pioneers, awards, and standards.
11/10/02SJSU Bus. 142 - David Bentley1 Chapter 7 – Process Management Leading practices, Quality engineering, Product design and development, Process evaluation,
