Re-Inventing Reference ACRL 2011 A Declaration of Interdependence Philadelphia, PA ~ April 1, 2011.
Assessing Reference Services Using the READ Scale (Reference Effort Assessment Data) Penny Coppernoll-Blach, Reference Coordinator; Dominique Turnbow,
Business Objective-Driven Service Management
Service Desk Roadmap v4
$16.8 million student funded renovation and expansion of Morgan Library Nov. 2010-2012 Morgan Library The Place. The People. The Promise.
Joel Dorandeu - Frederique Blanc (CLS) MyOcean System Engineering - MyOcean Information System
Texting at the Reference Desk!
Service Management Project: POWER USERS TUTORIAL CERN, 31 March 2011 Pablo Martínez, Patricia Méndez, Mats Moller for the (IT and GS) Service Management.
Building A Better Library Experience: Redefining Access Services Access Services Conference 2013 November 8, 2013 Juan Carlos Rodríguez & Brian Merry Grand.
Renovation 2014 Preserving the Past | Preparing for the Future The renovation we are planning seeks to preserve the past by maintaining the character and.
Renovation 2014
