Mont, O. (2002) Clarifying the Concept of Product-Service System
ch09
Operations Notes
CMMI High Maturity Best Practices HMBP 2010: CMMI® FOR SERVICES: INSIGHTS AND BEYOND by Rajesh Naik( QAI )
Tsring-hua University Workshop File 2 of 2 12/07/12
Yuan Ze University - Service Design Basics, 12/6/2012
SIGSVC 2011
Shouldice hospital
Some Thoughts on Value Propositions and Service Patterns
Kwan SJSU IES Russian Group 10/26/2011
IJCSS 2012 Work Shop - An MBA Course on Service Innovation
Japan Institute for Design Promotion, December 21st, 2011, Tokyo, Japan.
