ESICc summary assessment report limburg 2013 on a.o. service innovation
Ahfe hsse 20140722 v3
Chinese University of Hong Kong Visit 8/2/2011
Service Innovation and Design by Laurea University of Applied Sciences (SID)
Kwan & Muller-Grochs Cambridge Understanding Complex Service Systems Conference 2011
Evert Gummesson. Many-to-many marketing
Tsring-hua University Workshop File 2 of 2 12/07/12
Yuan Ze University - Service Design Basics, 12/6/2012
SIGSVC 2011
Kwan History of Computing 2011
Some Thoughts on Value Propositions and Service Patterns
Kwan SJSU IES Russian Group 10/26/2011
