1 SERVICE RECOVERY At the end of this module the learning outcomes are: What is the importance of service recovery? What are the various types of complainers?
GROUP MEMBERS, Priyanka bapat Ketaki bhirdikar – 08 711 Jayesh Desai - 08 720 Foram Doshi – 08 722 Rohan Jadhav Pooja Jha- 08 729 Rasika Raina - 08 744.
Regaining Customer Confidence Through Customer Service and Service Recovery.
1 LSSG Green Belt Training Improve: How do we get there?
8-1 Service Recovery The Impact of Service Failure and Recovery How Customers Respond to Service Failures Customers’ Recovery Expectations Switching.
Chapter 13 Complaints and Service Recovery. Chapter Objectives Discuss the four different categories of service failure types. Explain customer complaining.
McLeod Health Speakers Faculty Disclosure / Unlabeled Uses Disclosure Speakers Faculty Disclosure Unlabeled Uses Disclosure Coy Irvin, MD No relevant financial.
SM7_Ch13_Recovery_ge.pptx
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