OPSM 405 Service Management Class 12: Yield management: discount allocation and pricing Koç University Zeynep Aksin [email protected].
OPSM 405 Service Management Class 11: Service Experiences Koç University Zeynep Aksin [email protected].
OPSM 405 Service Management Class 5: Introduction to Service Quality Chapter 8 Koç University Zeynep Aksin [email protected].
OPSM 405 Service Management Class 19: Managing waiting time: Queuing Theory Koç University Zeynep Aksin [email protected].
1 OPSM 405 Service Management Class 15: Yield management: introduction Koç University Zeynep Aksin [email protected].
OPSM 405 Service Management Class 13: Review Koç University Zeynep Aksin [email protected].
1 OPSM 405 Service Management Class 16: Yield management: overbooking Koç University Zeynep Aksin [email protected].