Unit2
Stevenson9e Ch04
CHAPTER 4 Product and Service Design. -2 Major factors in design strategy Cost Quality Time-to-market Customer satisfaction Competitive advantage Product.
4-1Product and Service Design William J. Stevenson Operations Management 8 th edition.
Products and Services To Accompany Russell and Taylor, Operations Management, 4th Edition, 2003 Prentice-Hall, Inc. All rights reserved.
4-1 Product and Service Design Chapter 4. 4-2 1.Translate customer wants and needs into product and service requirements 2.Refine existing products and.
