ENTREPRENEURSHIP Lecture No: 28 Resource Person: Malik Jawad Saboor Assistant Professor Department of Management Sciences COMSATS Institute of Information.
1 Customer and Market Focus in the Baldrige Criteria Examines how an organization determines requirements, expectations, and preferences of customers and.
Focusing on Customers. Key Idea To create satisfied customers, the organization needs to identify customers’ needs, design the production and service.
1 Chapter 4 Focusing on Customers. Key Idea Introduction To create satisfied customers, the organization needs to identify customers’ needs, design the.
1 Chapter 4 Focusing on Customers. Key Idea To create satisfied customers, the organization needs to identify customers’ needs, design the production.
Module 4 Focusing on Customers 1. Quiz What is the difference between explicit and tacit knowledge? Deming’s 14 Points: Which ones can you name/remember?
