ICEW 2013 Reshmi Maharaj - Putting SAs competitive customer satisfaction market on the global scorecard
Fqm chapter 1-2-7
Cameron M. Weber New School for Social Research Dissertation Proposal Defense for PhD in economics with minor in historical studies March 11, 2014 Thank.
The customer is the judge of quality.
Is a people-focused management system that aims at continual increase in customer satisfaction at continually lower real cost. It is a total system.
Principles of Total Quality
Thank you for serving on the committee !
