HISTORY : RTS Citizens Charters (C.C.)- first formulated- U.K. 1991 Prime Minister - John Major Focus : public services towards the needs and expectations.
Quality oepm junio2011
Respiratory Benchmarking Packs Yorkshire and the Humber September 2010.
Respiratory Benchmarking Packs
THE RIGHT TO SERVICE ACT (R.T.S)
Primary care medicines management dashboard
Knowledge Matters Volume 5 Issue 3
The NHS Safety Thermometer 10 Steps to Success Series! Step 7 Training Staff.
Knowledge Matters Volume 6 Issue 1
Knowledge Matters Volume 2 Issue 6
