1 Quality Management and Control Presented by: Mohammad Saleh Owlia, Visiting Professor, University of Malaya Adopted from: Operations Management for Competitive.
© 2004 by Prentice Hall, Inc., Upper Saddle River, N.J. 07458 6-1 Operations Management Managing Quality Chapter 6.
OPSM 301 Operations Management Class 16: Quality (All of Chapter 6 included) Koç University Zeynep Aksin [email protected].
