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5 Critical Success factors to successful Service Transformation (12 july, 2011)
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The UMC Vital Congregations Project A collaborative project of The United Methodist Church.
Continual Service Improvement: Why good enough, is NEVER good enough. 17 October 2008.
SAP Strategy and Business Intelligence Paul Hawking Victoria University Australia.
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Technical Metrics Of Object Oriented Systems Oes Tsetnoc
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Security Metrics, Part 1 -- Building the Framework