ACM Tech Talk - Signature based Problem Solving
Itil v3 foundation study guide service operation
Establish a Rigorous Problem Management Process
A A A N C N U I N F O R M A T I O N T E C H N O L O G Y : IT OPERATIONS 1 Problem Management Jim Heronime, Manager, ITSM Program Tanya Friehauf-Dungca,
TAKING CONTROL OF THE KNOWLEDGE FLOW BY USING SELF-SERVICE AND KCS - Rob Matheson.
ITIL Overview 1 Configuration Management Working Group February 8, 2011.
