On your soap box presentation
Communication & Customer Service
Introduction to wireframing ux and design
Inspirational Customer Experience Quotes Part One
Responding to consumers' expectations in a SoLoMo world
Successful Business Communication Skills
The Power of Empathy in a Big Data World (Presented to Chicago Interactive Design & Development Meetup Group)
Customer experience-
Opticon 2015-The Power of Empathy in Driving Conversion
E book workfront manage client expectations
2015 ihi international forum shadowing poster
"To understand the man, you must first walk a mile in his moccasin ”...North American Indian proverb.
