7 conseils avisés dans le domaine du Customer Experience
How to improve customer experience with a self organizing network
Customer Experience & Social Relationship Management @ Work | Sebastian Wilke, Social CRM Expert Oracle
Control Your Product Mix
Wipro
Ey partner program guide.fy12
SDL Innovate 2014: Paige O'Neill - The Future of Customer Experience: Five Truths for Tomorrow's Marketer
Galileo's Dilemma - Satisfying The Information Consumer in the Post-PC Era - Andrew Thomas, SDL @ Lavacon 2012
Are You Ready to Meet the Support Needs of Hyper Connected Customers?
2010 Customer Experience Impact Report
Customer Analytics Strategy and Application
12.05.13 new
