© 2005 Wiley1 Chapter 5 - Total Quality Management Operations Management by R. Dan Reid & Nada R. Sanders 2 nd Edition © Wiley 2005 PowerPoint Presentation.
© 2007 Wiley1 Chapter 5 – Total Quality Management Operations Management by R. Dan Reid & Nada R. Sanders 3 rd Edition © Wiley 2007.
© 2005 Wiley1 Total Quality Management. © 2005 Wiley2 What is TQM? Meeting quality expectations as defined by the customer Integrated organizational effort.
© Wiley 20071 Chapter 5 Total Quality Management.
Framework for Assessing Adaptive Capacity in Social-Ecological Systems Meha Jain, Ph.D. Candidate Dept of Ecology, Evolution, and Environmental Biology.
Chapter 5 – Managing Quality Operations Management by R. Dan Reid & Nada R. Sanders 4th Edition © Wiley 2010.
RS-Ch05
Lecture 1 - TQM
Total Quality Management S.Shahrukh Haider. Introduction Competition is getting harder and becoming global. Companies now have to be more responsive,
TQM
