Bringing Change to Life
Touchpoint Dashboard Journey Mapping Guide 2014
Kuali: The Customer Experience Cookbook
Mobile First Case Study: Silvercar
Notes - Design Thinking Workshop
Designing Web Interfaces Book - O'Reilly Webcast
Designing Web Interfaces
Experimentation and Innovation in Libraries: From Design Thinking to LeanUX
Working With Real Estate Investors
Business model for Innovative idea
An Internet Watered Down
Launching communities, letting others do the work, and taking all the credit
