Social styles
Communications
Rapport by Steve Percival
First impressions selling
The MBA guide to Emotional Intelligence and Social Networking Edited by Bud Labitan, MD, MBA and Tim Milan, MBA.
Sociolinguistics 4 Social classification, face and politeness.
Know how of question bank development
Body language
Chapter14
The art of verbal communication
981125 Performance Analysis And The Officials Coach
Adding facial expressions to ECAs