Social CRM by Jacob Morgan
White Paper On The ROI Of Social Business
Is social crm right for you 2010
Social Maturity
Social Analytics
Visual IVR delivers on the promise of self-service & call center connectivity (Evolution of Self-Service - Part 3)
Setting up a Social Media Measurement Program - Dispelling #SMROI Myths & Case Studies by @DrNatalie
Jacob morgan
Social CRM Presentation at New Comm Forum
Helpstream Are Customer Service Communities Right For You?
Five Ways To Deliver Exceptional Customer Care in 2015
LiveOps - Social Customer Service: The Pivotal Driver of the Social Enterprise
