Copyright © 2013 by The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin CHAPTER 9: Warehousing.
5 Chapter Customer Perceptions of Service Customer Perceptions Customer Satisfaction Service Quality Service Encounters: The Building Blocks for.
8 Chapter Service Recovery The Impact of Service Failure and Recovery How Customers Respond to Service Failures Customers’ Recovery Expectations.
© 2006 McGraw-Hill Companies, Inc., McGraw-Hill/IrwinSlide 14-2 ARRIVING AT THE FINAL PRICE C HAPTER.
For use only with Duncan texts. © 2005 McGraw-Hill Companies, Inc. McGraw-Hill/Irwin Advertising and IMC Media Planning.
© 2003 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin PERSONAL SELLING AND SALES MANAGEMENT 20 C HAPTER.
Chapter 09 - Warehousing
© 2006 McGraw-Hill Companies, Inc., McGraw-Hill/IrwinSlide 22-7 MARKETING BASICS: DOING WHAT WORKS AND ALLOCATING RESOURCES Finding and Using What Really.
13 Chapter Customers’ Roles in Service Delivery The Importance of Customers in Service Delivery Customers’ Roles Self-Service Technologies—The Ultimate.
