Chinese University of Hong Kong Visit 8/2/2011
Kwan & Muller-Grochs Cambridge Understanding Complex Service Systems Conference 2011
Tsring-hua University Workshop File 2 of 2 12/07/12
Yuan Ze University - Service Design Basics, 12/6/2012
SIGSVC 2011
Some Thoughts on Value Propositions and Service Patterns
Japan Institute for Design Promotion, December 21st, 2011, Tokyo, Japan.
Service Design International Workshop, Tokyo, Japan, December 20th, 2011
IBM Service Science & Innovation Community of Practice 3/6/2012
Serviceology 2013: Fundamental Concepts and Premises of Service Science
