Forrester Chief Customer Experience Officer Playbook
Bridging the Customer Experience Chasm
How to Become a Customer Action Hero: Act More, Survey Less
2013-07 Creating an Intentional Customer Experience through User-Centered Design
Do you need a chief customer officer: 11 Questions
Do you need a Chief Customer Officer?
Is your Customer Experience Strategy Wasting your Money?
The 5 things you must know about Customer Experience
Where Did All of My Customers Go (And How Can I Win Them Back)?
Build Your Customer-Driven Growth Engine — Jeanne Bliss
