Introduction to the itsm program at yale why are we doing this august 2011
EarthLink and Micromuse: Growing up Together Doug McClure EarthLink Operations Sr. Manager, Fault and Performance Mgmt June 3, 2004.
Getting value and ROI from ITSM training - Paul Wilkinson, GamingWorks
ITIL Foundation Training Online - Unlimited online access. 1 The ITIL Foundation Complete Certification Kit is the most complete guide for anyone involved.
