Overheads
Mkt 350, ch 8, service recovery
Anthony O. Ahmed, PhD Assistant Professor Dept. of Psychiatry and Health Behavior Medical College of Georgia Georgia Regents University The Peer-Provider.
8-1 Service Recovery The Impact of Service Failure and Recovery How Customers Respond to Service Failures Customers’ Recovery Expectations Switching.
The Peer-Provider Collaboration as a Platform for Research and Service Delivery
