Kardumen community
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K community
Moxie and Microsoft at Convergence 2013
Brilliant slides on Customer management
Top 10 Concepts by Shogun Gwen Ku Wong
IBM
Forrester Spotlight Session
HP Social Intelligence IM&A Solutions
Sales summit 2 - Minds&More - CEM session
ConferêNcia Bear Stearns 2006 Telecom & MíDia AméRica Do Sul En