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Chapter 10. The service environment includes all aspects of the organizations physical facility (servicescape) as well as other tangible aspects of tangible.
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5 minutes: Discuss and document the importance of a “first impression.” Provide an example of how someone can make a good impression. Provide an example.
CHAPTERS 2&3 Engineering Majors 1 ELEC 104, Fall 2010 Dr. McKinney.
CHAPTERS 2&3
