Service Strategy. Learning Objectives ä ä Formulate a strategic service vision. ä ä Discuss the competitive environment of services. ä ä Describe how.
Service Strategy
Chap 03 strategy
Strategy
Bab 4a Strategy Service
Service Management
Strategi Pelayanan. Sasaran Pembelajaran ä ä Formulate a strategic service vision. ä ä Discuss the competitive environment of services. ä ä Describe how.
Chapter 03 Service Strategy McGraw-Hill/Irwin Service Management: Operations, Strategy, and Information Technology, 6e Copyright © 2008 by The McGraw-Hill.
Chapter – 3 Service Strategy 3 Service Management (5e) Operations, Strategy, Information Technology By Fitzsimmons and Fitzsimmons.
Service Strategy McGraw-Hill/Irwin Copyright © 2011 by The McGraw-Hill Companies, Inc. All rights reserved.
Chapter 3 Service Strategy. Learning Objectives 1. 1. Formulate a strategic service vision. 2. 2. Discuss the competitive environment of services. 3.
